Xpress Pass Fiasco, help

[patnjohn]

OK I am going to eat my words from 8/13. I did get an email yesterday from Celebrity saying that I could now print my express pass. Yeah! I'm not ashamed to admit that I was wrong. A big brownie point for Celebrity.

[PathfinderEss]

Glad to hear the express check in worked for some. That certainly has not been the case for me. They excepted my documents and credit card but I haven't had any luck with the contract exceptence. I have done everything they ask at least 150 times over several days over several weeks with no luck. I've printed the contract out, I've scrolled down and read it, excepted it and it just keeps telling me that we have not. Any thoughts from someone who has been through it would be helpful. I have contacted Celebrity about the problem I'm having but haven't heard back from them yet. Side note, we did final payment 2 weeks ago, so that shouldn't be the problem. I'm stumped. Help! I'm on an IBM laptop running Windows 98 with no firewall. We are sailing October 2 on the Infinity.

[gann]

When you scrolled down did you leave it at the bottom of the contract? If you didn't, it won't let you go on with the registration. Once I left it at the bottom of the contract, they said that they would e-mail me when I could print out the express pass. This might not make any sense to you, but hope it will help.

Don

[WCAB]

This is my first cruise on Celebrity and I was able to print the express ticket but what do I do with it and what is the advantage over not having it?

 

Thanks,

 

Carol

[PathfinderEss]

Thanks Don for your help. I have left it down at the bottom, but no luck. I've tried it ever way I can so many times, I'm just plain getting sick of it. Hope Celebrity a gets back to me soon with some advice.

[MortgageChick]

I should consider myself lucky then. With 3 cruises booked , my profile carries over to each cruise,xpress pass is printed for Sept 16 cruise and I am definitely no techie.

[Troy1_98]

Have heard from my TA on Xpress Pass for the Constellation 9/10/05 Transatlantic. He reports that Celebrity does not have Xpress Pass set up in Dover and will not be able to use it for this sailing. At least now I will stop trying to get it to work.

 

If others hear different please post here.

[teajak]

Thanks Don for your help. I have left it down at the bottom, but no luck. I've tried it ever way I can so many times, I'm just plain getting sick of it. Hope Celebrity a gets back to me soon with some advice.

Just a thought, maybe your computer isn't happy with doing this. Stranger things have happened. Do you have access to a friends computer to try? teajak

[Normandie-BCN]

In any case put the numbers of your credit card as Celebrity site is not secured. Moreover, check any day the accounts on the TV as their accounting system, at least in the Millennium, is abslutely incompetent and may charge incorrectly. Otherwise, the mess of accounts you will receive the last day will be a abslutely dark if not false.

[teedee]

This is my first cruise on Celebrity and I was able to print the express ticket but what do I do with it and what is the advantage over not having it?

 

Thanks,

 

Carol

 

Carol - Give it to the person checking you in at the port. It is supposed to speed up the check in process.

Terri

[Rubinof]

If you select the option "ALLOW ALL POP UPS", this should solve your problem. If you haven't, already, done so, click that option, restart your computer, and attempt to print your pass again. It worked, beautifully, for us! Good luck!

[B J]

When all else fails and you still cannot print your Xpress pass talk to your TA or booking agent and let them solve the problem.

 

 

Bj

[Troy1_98]

Yahoo... I was just able to finally get access to the Xpress Pass for the Constellation 9/10/05 TransAtlantic Sailing.

 

I was initially able to fill out everything yesterday and then everything went blank. Today everything showed up and I was able to print.:D

[Andym]

The Xpress pass made absolutely no difference on our 8/14 Millennium cruise.

 

When we arrived at the peir , I looked for the lines with the Xpress pass signage and was directed by a member of staff towards them. The lines were just the same as all the rest because Celebrity were processing anyone, Xpress pass or not.

 

What a waste of time !!!

[Ships R Great]

If you select the option "ALLOW ALL POP UPS", this should solve your problem. If you haven't, already, done so, click that option, restart your computer, and attempt to print your pass again. It worked, beautifully, for us! Good luck!

 

By allowing the Pop-Ups I was able to get the Express Pass to "pop-up". but I am confused about the next step. What should i say about converting currency. Since my credit card was issued in the US, do I check "yes, I want conversion" or leave it blank? Thanks to anyone who will tell me. Patty

[CINDON]

Patty,

 

Do not check the box. This is for those whose credit cards were issued in another country. Checking this box allows Celebrity to convert the charges to the home currency at whatever rate the deem necessary.

[Ships R Great]

Thanks for the quick answer, Cindon. It is printing as I type. Yay. Now, i hope it helps expedite boarding.

[Cruise Junky]

Correction..... checking the box does not allow Celebrity to convert anything. The box says.... Click here if YOU DO NOT WISH Celebrity Cruises to convert.

 

My card is Canadian. My onboard charges will be in US. If I don't check it, celebrity will convert (at their rate) every single charge I make and post it in Canadian. If I check it, the charges will be in US and Visa will make the conversion. Celebrities rate is awful, you don't want them to do that.

[Ships R Great]

Oh dear. Does that mean X will convert my American Visa card to one of the countries mentioned above? Or am I okay since it is an American card and I am sailing from USA? I am more confused now.

[Cruise Junky]

If your credit card is normally billed to you in US dollars, you're fine. All the charges on the ship are in US. It's for us non-US people that this affects.

[Ships R Great]

Thanks for the reassurance.