Contacting HAL in Australia?

[BrisbaneGran]

Does anyone have an idea how I can contact HAL in Oz? I really don't want to be making international phone calls to sort out a problem!

 

I have just received TWO "do not reply to" emails from HAL, one cancelling shore excursions, and the other canceling Dining reservations...."because we have cancelled our booking"?? Well NO we have NOT cancelled our booking, it has been paid in FULL. Any ideas?

[summer slope]

Does anyone have an idea how I can contact HAL in Oz? I really don't want to be making international phone calls to sort out a problem!

 

I have just received TWO "do not reply to" emails from HAL, one cancelling shore excursions, and the other canceling Dining reservations...."because we have cancelled our booking"?? Well NO we have NOT cancelled our booking, it has been paid in FULL. Any ideas?

 

I would contact whomever you booked with. Let them sort it out. I would also go into the website and check your booking number to see if everything is ok.

[Canuck73]

Australia

 

Monday through Friday 8:30 am – 7:00 pm

Saturday 9:00 am – 5:00 pm

Tel: 1300 987 322, or visit http://www.hollandamerica.com.au

 

This is from HAL's website

http://www.hollandamerica.com/contactUs/GlobalSales.action

[BrisbaneGran]

Australia

 

Monday through Friday 8:30 am – 7:00 pm

Saturday 9:00 am – 5:00 pm

Tel: 1300 987 322, or visit http://www.hollandamerica.com.au

 

This is from HAL's website

http://www.hollandamerica.com/contactUs/GlobalSales.action

 

Thanks for that, I will phone as soon as we get to 8.30am.

 

We booked Direct through the website, so no TA to contact.

[OVgirl]

Just wondering if you were able to get through to HAL and get your cruise back on the books.

[Geoff Ross]

I've been trying to contact Holland America in Oz. The phones are not working and my emails that I received from my cruise consultant keep failing. The App says that I've checked in but doesn't show me any shore excursions. When I try the website hollandamerica.com.au it doesn't take me there, but to the American site. Any ideas would be wonderful

[colbe]

24 minutes ago, Geoff Ross said:

I've been trying to contact Holland America in Oz. The phones are not working and my emails that I received from my cruise consultant keep failing. The App says that I've checked in but doesn't show me any shore excursions. When I try the website hollandamerica.com.au it doesn't take me there, but to the American site. Any ideas would be wonderful

Phone 1300987322 If that doesn't work for you then phone Carnival Cruises in Sydney and ask them to put you through to HAL.1300 385 625. I have to put +61 in front of the numbers to call from NZ but I am assuming that you do not have to if in Aust.

[boeckli]

Have never had a problem with the first phone number that @colbe quoted in the previous post and it seems to be working fine.

The Australian website is https://www.hollandamerica.com/en/au 

Hope you can have your query resolved.  Which sailing is your booking for? Maybe it's too early for shore excursions to be available? 

Edited May 6 by boeckli
more info added