Unable to access reservation - RCL says issue with site

[chiguypaul]

For the past week I've been unable to access my reservation online. I finally called C&A about it today. They told me that there's an issue with the web site and there are a number of customers who are unable to access there reservation. They told me I wouldn't be able to check-in online, make reservations, etc... They offered to help me on the phone with any reservations, and that's fine, but I don't want to spend 15 minutes extra at the dock filling out paperwork when I could be on the ship.

 

Has anyone else had this issue with accessing there reservation?

[coconut telegraph]

Try to log out of the website and then click on "checkin" in the top left. It should be to the right of "Harmony of the seas."

 

I was having issues as well with it and found this trick to work for me.

[laseiber]

I'll try this since we have not been able to access acct for over a week, they are out sourceing web site to quatamala, what gives. I was going to contact C & A myself. Hope it works.

[jletsgo]

I had same issue. Go to prepare to go and access that way

[chiguypaul]

Try to log out of the website and then click on "checkin" in the top left. It should be to the right of "Harmony of the seas."

 

I was having issues as well with it and found this trick to work for me.

 

I tried this with support and it didn't work. I talked with a supervisor who confirmed there was an issue that was beyond "close your browser", "clear your cookies", "logout wait and login", etc... He handled it professionally. Said it was a limited number of people. They won't be able to address my specific issue in time, I'll need to fill out paperwork at port and C&A can help with reservations. That's fine... Last post from me on this one.

[spookwife]

For the past week I've been unable to access my reservation online. I finally called C&A about it today. They told me that there's an issue with the web site and there are a number of customers who are unable to access there reservation. They told me I wouldn't be able to check-in online, make reservations, etc... They offered to help me on the phone with any reservations, and that's fine, but I don't want to spend 15 minutes extra at the dock filling out paperwork when I could be on the ship.

 

Has anyone else had this issue with accessing there reservation?

 

 

I haven't been able to do squat for 6 months. not even an hour with tech support fixed it

[mapleleafvoyage]

For the past week I've been unable to access my reservation online. I finally called C&A about it today. They told me that there's an issue with the web site and there are a number of customers who are unable to access there reservation. They told me I wouldn't be able to check-in online, make reservations, etc... They offered to help me on the phone with any reservations, and that's fine, but I don't want to spend 15 minutes extra at the dock filling out paperwork when I could be on the ship.

 

Has anyone else had this issue with accessing there reservation?

 

I feel your pain! I was months with same issues!!!! Tried both Safari and Chrome.

I ended up having to always go through any emails sent from Royal to me... go figure.