Jump to content

Concierge


stevel45
 Share

Recommended Posts

I've book our first Celebrity cruise to Alaska and starting to wonder if we picked the right Cruise line. It has been one problem after another at the corporate site. Our latest is they didn't give us the correct two bonuses for the trip. They got it correct (we hope) two days ago, but when I ask why I can't see the corrections on my reservations all they can tell me is how busy they are and that it can take another department up to 7 days to correct our records. I've even talk to a supervisor and they really don't seem to care. Any one else have issues like this with Celebrity? :eek:

Link to comment
Share on other sites

I was told by a Captain's Club rep before our last cruise that the screen she was looking at (with my account) and the one that I could see were different.

 

But that as long as her screen had the correct facts, the on-board people would see that and the perks would be as ordered. She was right.

 

btw, we did Aqua for Alaska one year and our priority boarding consisted of being at the head of yet another line that simply stood still. The ground workers could not have cared less. Our Aqua check-in worker was simply busy(?) elsewhere. And no one called our line for over 20 minutes.

Link to comment
Share on other sites

Last cruise with Celebrity they messed up all of our beverage packages. thankfully we all had our receipts with us, and a quick stop at the purser's desk solved the problem. Just be sure to look at your original order, and anything else you have from Celebrity, and bring it with you!

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • Hurricane Zone 2024
      • Cruise Insurance Q&A w/ Steve Dasseos of Tripinsurancestore.com June 2024
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Cruise Critic News & Features
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...