NO Latitudes Information ?? Where Am I ?

[footballbabe3]

So after a lot of confusion on our recent Star Cruise. (missed meet n greet)

I decided to just check my acct. They don't have any of my cruises listed at all. Has anyone had this problem with the new latitudes?

[numberguy]

So after a lot of confusion on our recent Star Cruise. (missed meet n greet)

I decided to just check my acct. They don't have any of my cruises listed at all. Has anyone had this problem with the new latitudes?

It happens periodically. Contact the email address listed on the latitudes page, and they should take care of it for you. Their IT system is not the best.

[Love my butler]

So after a lot of confusion on our recent Star Cruise. (missed meet n greet)

I decided to just check my acct. They don't have any of my cruises listed at all. Has anyone had this problem with the new latitudes?

 

Keep in mind the new NCL policy regarding missing Latitudes points:

 

"PLEASE NOTE: We can only credit your Latitudes account with missing points for cruises taken within the last 12 months."

 

NCL customer service, always going above and beyond to assist their 'valued' customers........

[dexddd]

Keep in mind the new NCL policy regarding missing Latitudes points:

 

"PLEASE NOTE: We can only credit your Latitudes account with missing points for cruises taken within the last 12 months."

 

NCL customer service, always going above and beyond to assist their 'valued' customers........

 

I contacted the Lats desk back in November when that info was posted to check on our kids accounts. Got the standard email that it would be 6 weeks. Still waiting. Guess I have to contact them again.

[Starflyr3]

Having 2 latitudes accounts isn't the same as not ever claiming cruises.

 

That said, contact latclerical@ncl.com.

 

I waited 10 months and finally emailed Cheryl Quackenbush, who got it fixed for me.