Cancelled Cruise-Refund Experience

[deefer]

Unfortunately my in-laws will not be joining us on our Alaskan cruise at the end of this week.

 

We booked them through CAS - phoned CAS 7 days ago - told them had to cancel the cruise - received an email while on the phone with the rep confirming the cancellation showing that the cancellation charges were the initial "admin fee" and the travel protection (total $638).

 

We had prepaid a fair number of things, the daily service charges, 2 excursions, a spa pass etc. on our credit card. After doing research on this board I was expecting to wait weeks to get this back. Checked my credit card statement on line today - the expected return posted to my credit card this morning. So not bad - cancelled 12 days out - expected refund posted 7 days later.

 

Hopefully you don't have to cancel a cruise - but this was my experience with refunds on prepaid "stuff".

[Rhea98]

Thanks for this positive experience.

 

Sent from my Nexus 9 using Tapatalk

[smurf1635]

Unfortunately my in-laws will not be joining us on our Alaskan cruise at the end of this week.

 

We booked them through CAS - phoned CAS 7 days ago - told them had to cancel the cruise - received an email while on the phone with the rep confirming the cancellation showing that the cancellation charges were the initial "admin fee" and the travel protection (total $638).

 

We had prepaid a fair number of things, the daily service charges, 2 excursions, a spa pass etc. on our credit card. After doing research on this board I was expecting to wait weeks to get this back. Checked my credit card statement on line today - the expected return posted to my credit card this morning. So not bad - cancelled 12 days out - expected refund posted 7 days later.

 

Hopefully you don't have to cancel a cruise - but this was my experience with refunds on prepaid "stuff".

 

We had to cancel a Carnival curise this spring, the day before sailing. Was also quite happy with the Carnival "stuff" being refunded and very happy with my travel insurance for the rest, including a flight from Texas to Ohio, that was not part of our original plan.

[Buckeye fans]

Unfortunately my in-laws will not be joining us on our Alaskan cruise at the end of this week.

 

We booked them through CAS - phoned CAS 7 days ago - told them had to cancel the cruise - received an email while on the phone with the rep confirming the cancellation showing that the cancellation charges were the initial "admin fee" and the travel protection (total $638).

 

We had prepaid a fair number of things, the daily service charges, 2 excursions, a spa pass etc. on our credit card. After doing research on this board I was expecting to wait weeks to get this back. Checked my credit card statement on line today - the expected return posted to my credit card this morning. So not bad - cancelled 12 days out - expected refund posted 7 days later.

 

Hopefully you don't have to cancel a cruise - but this was my experience with refunds on prepaid "stuff".

 

What is CAS?

[sparks1093]

What is CAS?

 

Casinos At Sea.

 

OP, NCL has always processed refunds quickly if it only involves shore operations and I am glad that is continuing. Receiving a refund if you've actually boarded the ship can be quite a different experience unfortunately.

[karenpstok]

i just cancelled and rebooked a cruise with another company. My Cruise next deposit was in my account in 4 days and my refund on my credit card was in 6 days. I too thought it would have been way longer

[tomk3212]

Years ago we also had to cancel a cruise on short notice due to a hospitalization. We had pre-paid the gratuities and received a prompt refund before the cruise was even finished! We also got back our "cruise rewards" that we had used to pay for a portion of the cruise itself. Unfortunately we didn't have travel insurance but after writing a letter to Kevin Shaheen (the NCL CEO at that time) and explaining the situation NCL did give us a portion of the cruise fare we had paid (20%, if I remember correctly) plus the aforementioned cruise rewards $$.

 

Needless to say that from that point onward we ALWAYS purchase the travel insurance!

 

Glad that things worked out for you also. And yeah it's not fun cancelling a cruise.

 

Tom K.

[zqvol]

Unfortunately my in-laws will not be joining us on our Alaskan cruise at the end of this week.

 

We booked them through CAS - phoned CAS 7 days ago - told them had to cancel the cruise - received an email while on the phone with the rep confirming the cancellation showing that the cancellation charges were the initial "admin fee" and the travel protection (total $638).

 

We had prepaid a fair number of things, the daily service charges, 2 excursions, a spa pass etc. on our credit card. After doing research on this board I was expecting to wait weeks to get this back. Checked my credit card statement on line today - the expected return posted to my credit card this morning. So not bad - cancelled 12 days out - expected refund posted 7 days later.

 

Hopefully you don't have to cancel a cruise - but this was my experience with refunds on prepaid "stuff".

 

Very typical of how NCL operates.