Great Customer Service Experience

[twinmommy08]

I want to share a positive experience I encountered working with restaurant operations for my upcoming cruise.

 

Little back story- I emailed royal dining to request a dining room layout so I could hopefully request a table in advance. I've never made this request before but had an issue on our Liberty sailing with my children. My son has sensitivity concerns and we need a table that is in a quite area when possible.

 

I received very quick replies and excellent service. I did not receive the table layout as I requested, but I was given table options recommended by the on ship organizer based on prior customer requests. The agent provided me a screen shot of the table locations and explained surrounding areas. I was able to pick a 4 person near other 4 person tables and a few 2 person tables mixed in. We will not be near the entrance, a service area, or surrounded by large tables. Not that any of these locations are bad just not right for my child.

 

I had my expectations exceeded. Thanks Royal!

 

 

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[molsonschooner]

Nice to hear something positive. So many complaints, this is a nice change.

[tiptopz]

I agree! Not often you hear positive things. :) nice to hear they were able to help.

 

 

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[jagsfan]

I hope your dinners go smoothly and deliciously!

 

 

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