Thomson vs P&O

[davecttr]

Yes, it is about the words used. If P&O say they do not add a service charge they are telling the truth. If they are including a 'commission' as part of the price their claim about a service charge remains true.

 

Lowly customer service people cannot have an intimate knowledge of the internal procedures of the company. It would be dangerous if they were allowed any latitude in interpreting the reply script in front of them. In fact the customer services person might well be a computer!.

 

Look at it another way, if bar waiters were on a fixed salary quiet bars might be the most popular because they don't have to work as hard to earn their pittance. Those who were working a busy bar would not be happy about that and it could lead to friction between staff.

 

We ill probably never know the answer as it is confidential. Maybe look at what other cruse lines do.

[okavango]

" 100% of the service reward is shared between accomodation and restaurant service staff."

 

wonder who that all includes ? ,in theory on such as britannia if everyone pays the grats these select people have about £21,600 pounds a day to share !!!!!!!!!!!

rat, smell ???????

[davecttr]

Say 400 waiters and cabin stewards? That's £54 per day per staff member. Say a 12 hour day equals £4.50 per hour or £9720 for a 6 month contract. No days off, 7 days a week. If everyone pays the service charge.

[okavango]

Say 400 waiters and cabin stewards? That's £54 per day per staff member. Say a 12 hour day equals £4.50 per hour or £9720 for a 6 month contract. No days off, 7 days a week. If everyone pays the service charge.

 

£54 per day is just the grats, what about the wages?

[davecttr]

£54 per day is just the grats, what about the wages?

there will be hardly any wages as we are paying the salary through the tips.

 

How do Thomson do it? Perhaps an agreed wage for each type of job with the incentive being they get to keep any cash tips.

[jake 26]

there will be hardly any wages as we are paying the salary through the tips.

 

Surely there must be a guaranteed remuneration as part of the contract they sign up to for 6 or 9 months?

[okavango]

there will be hardly any wages as we are paying the salary through the tips.

 

How do Thomson do it? Perhaps an agreed wage for each type of job with the incentive being they get to keep any cash tips.

BUT are they actually getting all the money from the grats, is some being hived off, i seem to rember from a good while back one company stated how the grats were shared out and if you believed them the head waiter would have had a better wage than the captain.

[Lanzalady]

When we're working out how much each staff member gets, we need to take into consideration that most of the workers on the ships come from third world countries. The amount that they would earn in their own country - should they be able to find one - is a fraction of what they do earn on a cruise ship. Yes, we know that they have to sign a 6 or 9 month contract, during which time they cannot see their families, but whilst they are on the ship, they have virtually no expenses to pay for themselves and will eventually take home a relative fortune. On checking the average earnings for a service industry worker in the Phillipines, I see that they can earn the equivalent of around USD 120 a month, obviously depending on the job that they are doing. This is why cruise companies employ staff from third world countries. It's cheaper for them and also gives employment to struggling economies. So whilst we might think that cruise staff are poorly paid, we cannot compare their salaries with our own, as they come a very different world with a very different economy. Think about the people that we know who work or have worked on the oil rigs. They are away from home for months but earn great money and then can have 3 months off. Same thing!