Are shore excursions refundable?

[coinkc]

Can you cancel a shore excursion and get a refund if it's well before the cruise date? I just booked our cruise and am thinking of booking some of the shore excursions with the 20% discount that is available for a few days. However, if we decide we don't want to do that particular excursion can I cancel and get a refund or is it cruise credit? Or are we just out the money if we don't go?

 

Thanks for the help!

[ABQrobin]

If you cancel before the cruise, you will get the full amount back. If you cancel on the cruise, at least 24 hours in advance, you get an onboard credit. If you cancel less than 24 hours, then you might get a partial refund, depending on why.

 

Once - We had to cancel one excursion and booked a different one the night before, so less than 24 hours. They gave us full credit towards the other excursion as it was more expensive.

[Jgilbert813]

I would think so. I know I have cancelled excursions as late as the morning of while onboard and received credit for them on our S&S acct.

[shof515]

from carnival faq page:

Online Shore Tour Cancellations

• Orders must be cancelled online and no cancellation charges will be assessed if done prior to the Pre-Sail cut-off time (11:30pm ET, the evening prior to the cruise departure). Any cancellations done afterwards must be handled on board.
  
• In the event of online cancellations, a full refund will automatically be posted to the form of payment used to secure the order; for credit card payments, it will take 7-10 business days for the credit to reflect on the guest’s credit card account.
  
• The guest will receive an email confirmation of the cancellation.
  
• If prior to sailing, Tour Operations cancels an excursion that has been pre-purchased, the guest will receive an email advisory and the form of payment used to purchase the tour will be refunded in full; for credit card payments, it will take 7-10 business days for the credit to reflect on the guest’s credit card account.
  

On Board Shore Tour Cancellations

After the Pre-Sail cut-off time (11:30pm ET, the evening prior to the cruise departure), cancellations must be handled on board and cancellation charges are as follows:

• 25% charge once on board
  
• 100% charge if cancellation within 24 hours of arrival in port
  
• Refunds less cancellation charges will be applied in the form of a refundable On Board Credit to the guest's Sail & Sign account.
  
• If during the cruise, Tour Operations cancels an excursion that has been pre-purchased, the guest will receive a refundable On Board Credit applied to his/her Sail & Sign account.
  
• Sail & Sign credit balances will be paid to the guest in the form of a Carnival check at the end of the voyage.
  

Booking Cancellations

• Pre-Sail excursions are fully refundable on those bookings that cancel prior to the sail date.
  
• In the event of a 'no-show' booking, a refund will automatically be processed back to the form of payment used to secure the order after the voyage has ended.
  

[coinkc]

Thank you! I was looking for the policy on Carnival's website and kept getting an error. Thanks so much!

[ilovethesparkles]

Thank you! I was looking for the policy on Carnival's website and kept getting an error. Thanks so much!

 

I have noticed this happening to me in FireFox. When I switched to internet explorer, there were no errors. Try switching browsers.

[Luvmypetz]

Saved

 

 

Sent from my iPhone using Forums

[hapytobehr]

My husband and I had an excursion booked at one port and that morning I did not feel well.

I was able to cancel and get a full refund.

Happy Sailing!!

[cherbear4000]

I have bought excursions online at later cancelled them. It was easy to do online and we received a refund back to the credit card used to purchase them. You just need to cancel at least 24 hours prior to sailing.

[NC_Cruisin]

Does anyone know what happens if you pay for the shore excursions with a gift card?