Comments on the post-cruise Survey

[shofer]

We were on the Vision OTS for a Baltic cruise in June and I received the email survey after we arrived home. There was one "entertainer" that we found to be offensive and in very poor taste. He was billed as a "mime/comedian" on the last night. There was nowhere on the survey to place comments.

 

Is there another way to contact RCI to voice our opinion? Celebrity's survey used to list each entertainer for a rating.

 

Sue

[Hey Tina]

Not sure, but was the routine offensive or was there something else that happened?

[shofer]

Not sure, but was the routine offensive or was there something else that happened?

 

He pulled a young girl up on the stage and was instructing her to act inappropriately with a grown man. She kept telling him she was only 15. This girl and her mother were on our tours with us so we knew her.

 

His name was Eric Boo and he was billed as a clown and mime. I had to look at my review to refresh my memory.

Sue

[Merion_Mom]

We were on the Vision OTS for a Baltic cruise in June and I received the email survey after we arrived home. There was one "entertainer" that we found to be offensive and in very poor taste. He was billed as a "mime/comedian" on the last night. There was nowhere on the survey to place comments.

 

Is there another way to contact RCI to voice our opinion? Celebrity's survey used to list each entertainer for a rating.

 

Sue

There are usually two boxes along the way that you can write in anything you want.

 

Or you can write to the Post Cruise Department.

 

Some suggested contacts for complaints:

 

RCI complaint department

 

Director of Shared Services, which includes Guest Services.

Laly Rodriguez

ayera-rodriguez@rccl.com

 

Executive Contacts

 

Primary Contact

Ivette Gari

Adjuster, Guest Claims

1050 Caribbean Way

Miami, FL 33132

igari@rccl.com

Secondary Contact

Aurora Yera–Rodriguez

Director, Guest Experience

1050 Caribbean Way

Miami, FL 33132

ayera-rodriguez@rccl.com

Carlos Leyva

Chief Guest Experience Officer

1050 Caribbean Way

Miami, FL 33132

cleyva@rccl.com

Chief Executive

Michael Bayley

President and CEO

1050 Caribbean Way

Miami, FL 33132

mbayley@rccl.com