Be aware Future Cruise Certificate saga.

[ATSEAMYLIFE]

If the FCC is issued to compensate for a problem with your cruise it should not expire. That is good customer service. You were out of the cabin you paid for 3 days, they offered compensation for affecting your vacation. That kind of FCC should not expire.

 

Nice thought.

[Pellaz]

I think it's called Terms & Conditions and Policies of Cruise Lines to put an end or at least reduce this trend. It seems pretty clear that CL have lost patience with tolerating this trend.

 

Ahh yes, that annoying "trend" of customers actually wanting to use a Future Cruise Certificate for -- get a load of this! -- rebooking a reservation that (per the OP) still falls within the certificate terms and usage window. Or maybe for other legit purposes, since the issuance of an FCC means that their customers were wronged during a cruise. What nerve these paying customers have! :rolleyes:

 

Here's a thought for the cruise lines: if they want to avoid this terrifying "trend" in the future, quit offering FCCs as a very-limited sop to disgruntled customers. Sure, that would come across as lousy customer service, as indeed it would be, but at least they wouldn't have to tolerate this "trend."

[broberts]

Did you ASK if the cert. would xfer or be good on the new booking?

 

If you didn't ... how is this the CL fault?

 

I don't understand all the switching & shuffling & changing from one cruise to another and to another. These are cruises and cruise companies, it's not walmart taking a pair of pants back.

 

It's the cruise line's fault because it should have, at the time the transfer was being discussed, informed the customer that the certificate would not transfer.

 

Why would a customer assume that he/she had to ask about that?

 

Changing cruise bookings is far easier than exchanging a pair of pants at Walmart. With cruises an agent has to simply instruct the computer to move a booking from one itinerary to another. Exchanging pants requires someone to actually inspect the incoming pants then get a replacement pair to give to the customer.