Tours by Local Igor - Le Havre DO NOT USE

[lhall85917]

We were on a Princess Transatlantic this spring and a member of our roll call booked a Mont St Michel tour for a group of us through Igor at Tours by Locals. The night before arriving in Le Havre our port stop was cancelled due to high winds and being unable to dock. Igor was immediately notified and asked to refund payment.

It has been two months since our return and he hasn’t refunded payment of 930 Euro. He had submitted a partial refund through PayPal, but that payment didn’t go through and was cancelled.

[marylizcat]

Tours by Locals guarantee that you will be repaid if your shore excursion is cancelled due to force majeure, such as the ship not docking. You should contact Tours by Locals head office, not the tour guide if you haven’t received a refund.

 

 

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[lhall85917]

Tours by Locals guarantee that you will be repaid if your shore excursion is cancelled due to force majeure, such as the ship not docking. You should contact Tours by Locals head office, not the tour guide if you haven’t received a refund.

 

 

Sent from my iPad using Forums

Yes, I believe that was done too. Looks like it may get resolved through a Paypal dispute.

[dogs4fun]

Yes, I believe that was done too. Looks like it may get resolved through a Paypal dispute.

Yes, Paypal should return the money to you if you have filed a dispute.