AlexandNessa Posted June 18, 2019 #1 Share Posted June 18, 2019 Anyone experiencing delays in getting their OBC applied to their account for being shareholders? I'm on my 11th business day since requesting. I don't ever seem to recall it taking so long. On our November cruise, I heard within 48 hours. All others within a week. I do have a Case Number (always cracks me up that when the case number comes, it says you'll be contacted within 24 business hours... Has never happened for me 🤔). Just wondering if others are running into the same thing. Link to comment Share on other sites More sharing options...
Rare www3traveler Posted June 18, 2019 #2 Share Posted June 18, 2019 Norwegian installed a new computer system a few weeks ago. There still seems to be a number of unresolved glitches. Link to comment Share on other sites More sharing options...
tomk3212 Posted June 19, 2019 #3 Share Posted June 19, 2019 I've also heard/read that they're having major issues re-working the cancelled Cuba cruises. We submitted a claim for a hotel credit almost a month ago & are still waiting. Link to comment Share on other sites More sharing options...
Chesneygirl Posted June 20, 2019 #4 Share Posted June 20, 2019 On 6/18/2019 at 10:00 AM, AlexandNessa said: Anyone experiencing delays in getting their OBC applied to their account for being shareholders? I'm on my 11th business day since requesting. I don't ever seem to recall it taking so long. On our November cruise, I heard within 48 hours. All others within a week. I do have a Case Number (always cracks me up that when the case number comes, it says you'll be contacted within 24 business hours... Has never happened for me 🤔). Just wondering if others are running into the same thing. Have you heard back yet? Just wondering since I put in for ours a couple of days ago and only received a case number. Usually they approve us the next business day. Link to comment Share on other sites More sharing options...
AlexandNessa Posted June 20, 2019 Author #5 Share Posted June 20, 2019 Hi, I did finally last night at 6p Eastern. Link to comment Share on other sites More sharing options...
Chesneygirl Posted June 20, 2019 #6 Share Posted June 20, 2019 1 hour ago, AlexandNessa said: Hi, I did finally last night at 6p Eastern. Wonderful thank you for letting me know. :) 1 Link to comment Share on other sites More sharing options...
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