njkate Posted December 21, 2019 #1 Share Posted December 21, 2019 (edited) So I am scheduled to sail the Star TA on 04/19, today is final payment, I'm already paid, but decided to check. The free air has disappeared and my prepaid transfers as well. So I called NCL both rep and supervisor can not view entire reservation, at this time they have no idea what is happening, should be info coming out within a week. I said I have 2 cabins with all the add ons I'm over 13K if you can't tell me anything I'd like to cancel. Well because they can't access the entire reservation they can not cancel it!! Not just me my roll call is on fire as well as FB pages Edited December 21, 2019 by njkate Link to comment Share on other sites More sharing options...
jdc987 Posted December 21, 2019 #2 Share Posted December 21, 2019 Perhaps a cancellation letter (email, etc) with return receipt to prove postmark date (i.e. final pymt cutoff). Its too bad NCL has a history of delivering bad news after final pymt date. Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted December 21, 2019 #3 Share Posted December 21, 2019 When you call, ask to be connected to Tech Support. The can see and manipulate the entire reservation. They don’t give the minimum wage call center personnel much power. Link to comment Share on other sites More sharing options...
bonvoyagie Posted December 22, 2019 #4 Share Posted December 22, 2019 My TA had to talk to IT to get any answers about my transfers (don't have free air). My TA was informed that they were having lots of issues with the system that generates the e-docs. Mine finally got corrected so I printed them right away. My TA also learned that he can also access the e-docs and the whole reservation. As for the Star - she is having issues right now and the cruise before yours is being canceled so they can effect repairs prior to the transatlantic sailing. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now