CaliJohn Posted February 17, 2020 #1 Share Posted February 17, 2020 I just booked our excursions through the "new" website and was unable to save my MasterCard for future use. Any idea why? Link to comment Share on other sites More sharing options...
MSEm Posted February 17, 2020 #2 Share Posted February 17, 2020 You may need to go to Profile under "My Viking Journeys" to save a credit card for a cruise. Link to comment Share on other sites More sharing options...
CaliJohn Posted February 17, 2020 Author #3 Share Posted February 17, 2020 My card was saved in the "old" website account, but in the "new" website, MasterCards cannot be saved (see below). This new website is a trainwreck... Link to comment Share on other sites More sharing options...
zitsky Posted February 17, 2020 #4 Share Posted February 17, 2020 You can give feedback to tellus@vikingcruises.com. Link to comment Share on other sites More sharing options...
CaliJohn Posted February 17, 2020 Author #5 Share Posted February 17, 2020 32 minutes ago, zitsky said: You can give feedback to tellus@vikingcruises.com. Thanks. Just gave them an earful... Link to comment Share on other sites More sharing options...
Peregrina651 Posted February 17, 2020 #6 Share Posted February 17, 2020 25 minutes ago, CaliJohn said: Thanks. Just gave them an earful... Excellent!! That is what they are looking for. The more specific you are, the faster the glitches can be fixed. Link to comment Share on other sites More sharing options...
CaliJohn Posted February 18, 2020 Author #7 Share Posted February 18, 2020 (edited) Viking responded that MasterCard did not meet the regulatory (?) requirements apparently needed by the new Viking website and therefore cannot be used as a "stored" card. I was advised I can use another card to store on the website and switch to the MasterCard once I'm onboard. Nice of them to tell me what credit card I can use, and I don't relish the thought of having to change cards mid-cruise base on previous billing miscues I've experienced. Why this new website couldn't wait for MasterCard to meet this requirement, and why I as a MasterCard user was selected/forced to transition is a mystery. They obviously knew I had a MasterCard saved to my account and chose to inconvenience me anyway. And of course I was never advised this occurred and my card was unknowingly removed until I attempted to pay for my excursions. In my career as an IT Sr. Project Mgr. I was involved with numerous customer service relationship application website implementation projects and this type of rollout failure is unbelievably amateurish. MasterCard users beware... Edited February 18, 2020 by CaliJohn content Link to comment Share on other sites More sharing options...
Peregrina651 Posted February 18, 2020 #8 Share Posted February 18, 2020 Thank you, John!!! You have just confirmed that my choice not to store any card is the right one. I know Viking asks for our card in advance of sailing but they do it as a convenience not as a requirement and I have always opted not to give the information in advance. It is just as easy to present a card at check in --and it is one less website I have to worry about being hacked. 3 Link to comment Share on other sites More sharing options...
Vera George Posted February 19, 2020 #9 Share Posted February 19, 2020 Right now, MasterCard is not even an option in the pull-down list if you do try to save a credit card for onboard use. AmEx, Discover, and Visa only. Yet you can use MasterCard to purchase a shore excursion, pre-paid tips, etc. Pretty weird. Link to comment Share on other sites More sharing options...
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