Pushka Posted March 28, 2020 #26 Share Posted March 28, 2020 (edited) 8 minutes ago, subaru94 said: Your lucky, I am not happy with our TA company, shortsightedness on their part as won't use them again. I suspect no one will even see them again. If you can be bothered, I'd contact your OCBA. Because they are double dipping and you did not cancel the cruise. Have you read their T&Cs? Specifically the circumstances under which you have to pay cancellation fees? Edited March 28, 2020 by Pushka Link to comment Share on other sites More sharing options...
The_Big_M Posted March 29, 2020 #27 Share Posted March 29, 2020 Generally, the terms don't make exceptions for coronavirus/pandemics, nor refer to offsets from suppliers (which are hidden to customers). It's still double dipping though and should be debated - they're just relying on pax goodwill, or lack of knowledge, or time to spend debating it. Link to comment Share on other sites More sharing options...
subaru94 Posted March 31, 2020 #28 Share Posted March 31, 2020 On 3/28/2020 at 5:09 PM, Pushka said: I suspect no one will even see them again. If you can be bothered, I'd contact your OCBA. Because they are double dipping and you did not cancel the cruise. Have you read their T&Cs? Specifically the circumstances under which you have to pay cancellation fees? What is OCBA please? Link to comment Share on other sites More sharing options...
Pushka Posted March 31, 2020 #29 Share Posted March 31, 2020 2 minutes ago, subaru94 said: What is OCBA please? Office of Consumer and Business Affairs - that's what they are called in SA - it's a government consumer advocate kind of thing. Link to comment Share on other sites More sharing options...
subaru94 Posted March 31, 2020 #30 Share Posted March 31, 2020 4 minutes ago, Pushka said: Office of Consumer and Business Affairs - that's what they are called in SA - it's a government consumer advocate kind of thing. Yes spoken to them, it is a very grey area? Comes back to the TA, so after all this is done and dusted won't be dealing with that TA again. Link to comment Share on other sites More sharing options...
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