chmusar Posted January 24, 2021 #1 Share Posted January 24, 2021 Our cruise was cancelled which was due to sail in April ( including flights and 3 night hotel stay) , The Travel Agent rang to see what i wanted to do i.e. full refund , keep monied paid and put towards another cruise. I asked about RCCL FCC and as they(TA) had only paid a deposit £300 for cruise portion of trip ( even though I had paid in full a week before cancelation)that would be all I would be entitled to , is this normal as not been in this situation before. Thanks Link to comment Share on other sites More sharing options...
Biker19 Posted January 24, 2021 #2 Share Posted January 24, 2021 Forget the FCC, take the full refund. 1 Link to comment Share on other sites More sharing options...
davekathy Posted January 24, 2021 #3 Share Posted January 24, 2021 32 minutes ago, chmusar said: Our cruise was cancelled which was due to sail in April ( including flights and 3 night hotel stay) , The Travel Agent rang to see what i wanted to do i.e. full refund , keep monied paid and put towards another cruise. I asked about RCCL FCC and as they(TA) had only paid a deposit £300 for cruise portion of trip ( even though I had paid in full a week before cancelation)that would be all I would be entitled to , is this normal as not been in this situation before. Thanks Take the full refund. I wouldn't do business in the future with any TA that didn't forward my payment immediately to the cruise line that I authorized the TA to make payment to the cruise line. Link to comment Share on other sites More sharing options...
Ourusualbeach Posted January 24, 2021 #4 Share Posted January 24, 2021 13 minutes ago, davekathy said: Take the full refund. I wouldn't do business in the future with any TA that didn't forward my payment immediately to the cruise line that I authorized the TA to make payment to the cruise line. The poster is from the UK. They do things a bit different than we do on this side if the pond with respect to payments. 1 Link to comment Share on other sites More sharing options...
Ourusualbeach Posted January 24, 2021 #5 Share Posted January 24, 2021 52 minutes ago, chmusar said: Our cruise was cancelled which was due to sail in April ( including flights and 3 night hotel stay) , The Travel Agent rang to see what i wanted to do i.e. full refund , keep monied paid and put towards another cruise. I asked about RCCL FCC and as they(TA) had only paid a deposit £300 for cruise portion of trip ( even though I had paid in full a week before cancelation)that would be all I would be entitled to , is this normal as not been in this situation before. Thanks Deposits and payments to Royal by UK travel agents follows a different procedure than what is followed in North America. Link to comment Share on other sites More sharing options...
chmusar Posted January 24, 2021 Author #6 Share Posted January 24, 2021 12 minutes ago, Ourusualbeach said: Deposits and payments to Royal by UK travel agents follows a different procedure than what is followed in North America. I have requested a full refund which I have been told I will get within 120 days ☹️ Link to comment Share on other sites More sharing options...
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