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Nationwide Claims Timeframe?


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I know Nationwide has removed the change of itinerary coverage, but it was in our policy we bought pre-covid mess so I'd like the benefit we paid for.  We sailed Thanksgiving with a changed itinerary, so I requested to file a claim on November 30th.  Nationwide responded on December 7th with the form and required documentation.  I submitted everything that day.  I've sent 4 follow-up emails asking for a status check, but they go unanswered save for the form "high volume expect delays" auto-reply 2 days later. Calling does no good since it is leave a message and we'll call you back. 

 

Does anyone have any experience on the time it takes them to review, approve, pay a claim these days?  It's $2000, so it's worth it to me to keep pursuing it. 🙂

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Call your state's Dept of Insurance consumer line. If it's within their jurisdiction they should get things moving.

 

Forgot: Did you buy this direct or through an Agent? If Agent, they should be contacted to help you out before going to the Dept of Ins. 

Edited by Philob
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4 hours ago, Philob said:

Call your state's Dept of Insurance consumer line. If it's within their jurisdiction they should get things moving.

 

Forgot: Did you buy this direct or through an Agent? If Agent, they should be contacted to help you out before going to the Dept of Ins. 

Thanks for the suggestion.  I bought it myself.  I understand staffing issues and other delays, but zero communication is my issue. 

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