Is anybody else unable to check out on the Cruise Planner? 3/23/2022

[D4]

Yesterday and today I’ve been trying to buy a photo package for our cruise sailing this Sunday 3/27/2022.

 

I can add it to the cart but it won’t let me check out.  I attached a screenshot.

 

The cruise planner says you can purchase items up to 48 hours before your cruise.

 

I’ve also deleted the photo package and tried to check out with a shore excursion, but I get the same error.

 

Thanks!

[D4]

Would someone mind trying this?  Sign into cruise planner, add something to your cart, and then go to the checkout screen where it asks for payment details to see if you get the same “We’re sorry” message in red.

[Merion_Mom]

I do not get that message.

[D4]

25 minutes ago, Merion_Mom said:

I do not get that message.

Thank you for trying it and letting me know.

 

I’m on Oasis right now and decided yesterday that I want the photo package for the second cruise of our B2B.

 

The cruise planner says you can buy items up to 48 hours before sailing.  Maybe that is wrong and it is actually a longer timeframe than 48 hours?

[cruizzing]

@D4, I'm currently getting a message that it's unavailable. 

 

[LilBlackDress]

If you are doing it on the phone try a computer. If you are using a computer try a different browser 

[cruizzing]

Good tip - works for me now and I didn't do anything different.  Maybe was just the time when the system was loading or updating. @D4, I can add things to my cart and am not getting that message either.  

[D4]

45 minutes ago, LilBlackDress said:

If you are doing it on the phone try a computer. If you are using a computer try a different browser 

I’m already on Oasis for the first of my B2B cruises. I didn’t bring a laptop.

 

I tried 2 different browsers on my iphone.

[LilBlackDress]

14 minutes ago, D4 said:

I’m already on Oasis for the first of my B2B cruises. I didn’t bring a laptop.

 

I tried 2 different browsers on my iphone.

They should have a internet cafe of sorts on board. I couldnt find it on the deck plans but I just glanced over it... 

[MaryZ]

I think their site is overwhelmed right now

[D4]

I appreciate everyone’s help.

 

I kept trying to buy the package for several days, using 4 different browsers on two different iphone models.  I got the same error every time.  (I’m on the ship now and didn’t bring a laptop.)

 

I went to Guest Services today.  They couldn’t help me, but did offer to let me call the toll free Royal online support phone number from my cabin at no charge.

 

I was passed around to many phone reps.  I spent over 2 hours on the phone; luckily the cabin phone had a speakerphone option.  I considered hanging up many times.  
 

The last person acknowledged that website has some issues and was able to purchase the package for me.  Unfortunately, the package went up by $25 since yesterday, but I still got a decent deal.