Do I have the "Have it all" ? How to tell?

[FIREFIGHTERCRUISER]

I booked the have it all promotion. However, I do not see it expressly listed or mentioned anywhere in navigator. It does show that I have the shore excursion credit and 1 specialty meal. However, I am not able to see the drink package portion mentioned anywhere in the app or on my invoices. I would think if the other perks show up then I also have the drink package. I kinda like to see it in writing though to be sure.

Does anyone know how to see if you have it or a location to look? Either on the app or on the desktop cruise planner.

Worst case is I call and ask Holland directly, but that wait time has been long lately.

Thanks in advance for any help.

[firsttimer1971]

Hi, I have booked a cruise with the HIA promotion and I can see the same in the Navigator app. So just the excursions credits and specialty dining. But not the Drinking package or Wifi.

 

I also can't see it on the website on my desktop but all extras are listed in the e-mail confirmation I have received from HAL. On the second page under "Special Services" it lists all the Have I All (H I A) extras with a description and for which Guest(s) they are. At least on my confirmation it does.

Edited June 15, 2022 by firsttimer1971
Typing error

[FIREFIGHTERCRUISER]

Thx first timer. I'm still a ways from our sailing. It states my docs wont be available till Oct. I will have to see when they get emailed or come up on the website.

I did speak with some friends, who are sailing with us, and they said that their booking looks similar and that they see no mention of the drink packages or WIFI either.

[Mary229]

If you go to your invoice/confirmation, scroll down near the bottom it lists all of your perks.  This is not necessarily on the app.  Check your original email you received when you booked 

[firsttimer1971]

38 minutes ago, FIREFIGHTERCRUISER said:

Thx first timer. I'm still a ways from our sailing. It states my docs wont be available till Oct. I will have to see when they get emailed or come up on the website.

 

My cruise is next year November so even longer away but I wasn't talking about the docs for your sailing but the booking invoice/confirmation you received after booking, just as Mary229 wrote. 

I booked directly with HAL but if you didn't, just ask your Travel Agent for confirmation. 

 

Ps if you want to contact HAL you can also contact them through live chat, there is a link on their Facebook page. Or if you check their contact page there is an email form. 

 

Edited June 15, 2022 by firsttimer1971

[Caribbean Chris]

The app doesn’t show it (though it’s not a bad idea if they would add it).

 

After you booked, whoever you booked with (a travel agency in person or online) or Holland America (by phone or online) must have given you a written confirmation, right? Sometimes it’s an attachment to an email. (This may be the invoices you mentioned but that detail should show up somewhere.)

 

If you never got a confirmation, time to call whoever you dealt with. 

Edited June 15, 2022 by Caribbean Chris

[FIREFIGHTERCRUISER]

Thanks all for the feedback.

I did recheck the invoice from the cruise site I booked through, no mention of HIA. However, I did go on the navigator app and fill in all my pre cruise check in info. Most was already in there from previous cruises. Shortly after finishing up that I was sent an email from HAL. I assume its an auto email once you fill out your info, or the timing was just perfect otherwise. 

That email did state the benefits and that we in fact had the Have it all package. 

So I guess we are good to go. 

It is odd that the app only shows the dining and shore credit. That is something HAL should tweak so that it lists all the items you have either purchased or were credited, to include OBC, etc.. 

 

Thanks again and happy cruising...

[five.]

  

On 5/11/2022 at 4:08 PM, five. said:

In your booking confirmation email there should be a PDF that has it listed out in the document:

 

 

A screenshot from another thread. Hope it helps.