Need contact info for Princess to get refund of Nov 2022 cruise.

[AZ Stan (FKA Stan in Chicago)]

My wife  and I were booked on a Transatlantic, Nov., 2022.  Unfortunately she tested positive for Covid 19 just 3 days before we were scheduled to fly to London.  We cancelled immediately, and received a partial refund, plus some cruise credit, which we have since used.  

 

We wrote to customer relations, asking about the more than $2,000 which has not been refunded to us.  What did we get? Crickets! Not even a response that they received my E mail.  If anyone knows an E Mail address for a real executive, rather than a generic department name, I would appreciate it.  While we have sailed on Princess 35 times. for 400 days , I don't want to book another until this problem has been resolved.  Right now, not very confident about Princess's Sail with Confidence.

 

Appreciate any help you can provide.

AZ Stan

[Rick&Jeannie]

I assume you meant a 2021 cruise?

 

John Padgett is the President...

If his email follows the same format as other execs in the company it should be:

 

jpadgett@carnival.com

 

or

 

jpadgett@princesscruises.com

Edited June 20, 2022 by Rick&Jeannie

[azbirdmom]

That's a crazy long time to wait.  Here's the list of contacts per elliott.org - note that John Padgett still isn't listed - good luck:

 

Princess Cruise Lines

Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California.

24305 Town Center Drive
Santa Clarita, CA 91355
https://www.princess.com/

---

Phone Contacts

Main: (661) 753-0000
Customer Service: (800) 774-6237

Call center hours:

Monday – Friday 6am – 7pm Pacific Time (9am-10pm ET)
Saturday and Sunday 6am – 6pm Pacific Time (9am-9pm ET)

---

Email Contacts

customerrelations@princesscruises.com

---

Social Media Contacts

Facebook
Twitter

---

Executive Contacts

Primary Contact
Collin Steinke
Director, Customer Relations
24305 Town Center Drive
Santa Clarita, CA 91355
csteinke@princesscruises.com

Secondary Contact
Lorna Warren
Vice President Guest Services
24305 Town Center Drive
Santa Clarita, CA 91355
lwarren@princess.com

Mario Siebaldi
Senior Vice President Guest Experience
24305 Town Center Drive
Santa Clarita, CA 91355
msiebaldi@princesscruises.com

Chief Executive
Jan Swartz
President
24305 Town Center Drive
Santa Clarita, CA 91355
jswartz@princesscruises.com

---

Last updated: January 5, 2022.

[AZ Stan (FKA Stan in Chicago)]

1 hour ago, Rick&Jeannie said:

I assume you meant a 2021 cruise?

 

John Padgett is the President...

If his email follows the same format as other execs in the company it should be:

 

jpadgett@carnival.com

 

or

 

jpadgett@princesscruises.com

Yes, Sorry, that was 2021.  Thanks for the quick responses.  I will try a couple of these names.

 

AZ Stan

[Astro Flyer]

5 minutes ago, AZ Stan (FKA Stan in Chicago) said:

Yes, Sorry, that was 2021.  Thanks for the quick responses.  I will try a couple of these names.

 

AZ Stan

Hope you have better luck than me with 2 emails detailing a 25% reduction in refundable credit sent to Steinke being ignored for over 2 months.

 

[Rick&Jeannie]

I think the stance to take is the "shotgun" approach...where you don't send to just one person but anybody/everybody you can find...

 

If another month (or less) goes by I think I would contact the BBB.