Does anyone know what this message means in my Cruise Planner?

[tangled1010]

I know there has been issues with Cruise Planner but does anyone know what this means in my Cruise planner-

"Because these guests have a different booking currency or group ID, they must make their own reservations"

 

I have 2 separate reservation booked for a sailing and both reservation numbers appear under my account. I have been trying to book CocoCay Beach club passes for myself and husband but the payment will not go through. When I go into the second reservation for my son and girlfriend, I can book for them using my credit card but it won't let me select myself or my husband and I get this error. I booked with a TA and from what I can tell the group ID is the same. I have asked my TA but they are not sure why I cannot make purchases under my reservation. TIA

[Sunshine3601]

Call the Crown and Anchor Desk, they should be able to help.

Website worked fine for us when I booked items for son and his new wife and our stuff.

[not-enough-cruising]

I have come across this message

When I called it said the two rooms were booked under different promotions, and for some reason the system would not let you do any bookings for one room from the login for another room.

It makes absolutely zero sense but they would not or could not fix it