bluecruise456 Posted December 24, 2022 #176 Share Posted December 24, 2022 Is any one still waiting for refunds from 11/18 or 11/19? Link to comment Share on other sites More sharing options...
crd27 Posted December 28, 2022 #177 Share Posted December 28, 2022 On 12/24/2022 at 10:01 AM, bluecruise456 said: Is any one still waiting for refunds from 11/18 or 11/19? Yes, I'm still waiting. My TA had to call about my refund and said it would be 7-10 business days from the day she called which was Dec 20. So, with all the holidays I figure that means it might be sometime around when we sail in January.... Link to comment Share on other sites More sharing options...
marymunro Posted December 29, 2022 #178 Share Posted December 29, 2022 I am still pending the remaining $900+ from Nov 18th. Every time I call, they have to ‘reprocess” (another 10 days). Link to comment Share on other sites More sharing options...
crd27 Posted December 29, 2022 #179 Share Posted December 29, 2022 On 12/27/2022 at 9:00 PM, crd27 said: Yes, I'm still waiting. My TA had to call about my refund and said it would be 7-10 business days from the day she called which was Dec 20. So, with all the holidays I figure that means it might be sometime around when we sail in January.... Whattdyaknow? I did just received my credit card refund! A relief to be sure. I hope that everyone else will eventually receive theirs as well! Happy New Year!! C Link to comment Share on other sites More sharing options...
bajathree Posted December 29, 2022 #180 Share Posted December 29, 2022 On 12/24/2022 at 12:01 PM, bluecruise456 said: Is any one still waiting for refunds from 11/18 or 11/19? Got mine around second week of Dec. Link to comment Share on other sites More sharing options...
J.K.P. Posted January 1, 2023 #181 Share Posted January 1, 2023 I made a purchase on black Friday using CC as well as onboard credit. Will RCL reinstate my onboard credit if I cancel the order. I fear I risk losing the onboard credit if I do cancel. Would be interested to hear others experiences. Thx. Link to comment Share on other sites More sharing options...
LittleJoefromKokomo Posted January 1, 2023 #182 Share Posted January 1, 2023 8 minutes ago, J.K.P. said: I made a purchase on black Friday using CC as well as onboard credit. Will RCL reinstate my onboard credit if I cancel the order. I fear I risk losing the onboard credit if I do cancel. Would be interested to hear others experiences. Thx. Yes, they will reinstate the onboard credit almost immediately. I got mine back in a minute or so. 1 Link to comment Share on other sites More sharing options...
marymunro Posted January 3, 2023 #183 Share Posted January 3, 2023 Still have over $900 refund pending from Black Friday repurchase. Just made my weekly follow up call….9 minutes - then disconnected. Had to call back. 45 minutes later, heard the same story; ‘resolutions team confirmed it was approved and processed, expect to receive in 5-7 days’. Link to comment Share on other sites More sharing options...
nu_cruzer1 Posted January 4, 2023 #184 Share Posted January 4, 2023 Still waiting for remaining $630. Was told that it was processed on Dec 29 and will take another 10 days. However, the refund amount is short $45 and I will now need to track that down separately. Ugh. Link to comment Share on other sites More sharing options...
latebuyer Posted January 4, 2023 #185 Share Posted January 4, 2023 Really sorry for those still waiting for a refund.This really is unacceptable customer service. 1 Link to comment Share on other sites More sharing options...
marymunro Posted January 6, 2023 #186 Share Posted January 6, 2023 On 1/4/2023 at 3:51 PM, nu_cruzer1 said: Still waiting for remaining $630. Was told that it was processed on Dec 29 and will take another 10 days. However, the refund amount is short $45 and I will now need to track that down separately. Ugh. If you paid for someone in a linked booking, they will only find it for ‘reprocessing’ if you tell them all of the booking numbers. Link to comment Share on other sites More sharing options...
Gigi1068 Posted January 6, 2023 Author #187 Share Posted January 6, 2023 I can’t believe some are still waiting for refunds. Sadly, I have a new issue. I’m on a call with Royal now and I’m so frustrated! I just added a room and called to change my room (same category) so we can have all 3 rooms together. My new invoice is showing a balance due but I paid off my cruise. My cruise planner still shows my cruise is paid in full, the representative says my cruise is paid in full. A ticket has been placed to correct this. I want to cry. Link to comment Share on other sites More sharing options...
marymunro Posted January 12, 2023 #188 Share Posted January 12, 2023 On 1/3/2023 at 10:26 PM, marymunro said: Still have over $900 refund pending from Black Friday repurchase. Just made my weekly follow up call….9 minutes - then disconnected. Had to call back. 45 minutes later, heard the same story; ‘resolutions team confirmed it was approved and processed, expect to receive in 5-7 days’. Happy to report I finally got my remaining credits. 2 Link to comment Share on other sites More sharing options...
Dreamcruise27 Posted January 12, 2023 #189 Share Posted January 12, 2023 On 1/6/2023 at 4:50 PM, Gigi1068 said: I can’t believe some are still waiting for refunds. Sadly, I have a new issue. I’m on a call with Royal now and I’m so frustrated! I just added a room and called to change my room (same category) so we can have all 3 rooms together. My new invoice is showing a balance due but I paid off my cruise. My cruise planner still shows my cruise is paid in full, the representative says my cruise is paid in full. A ticket has been placed to correct this. I want to cry. This happened to me too for 2 reservations 🤦🏻♀️ I was told that it was a computer glitch and it shows that the cruises are paid in full so not to worry but of course I am worried!! For those of you waiting for refunds, check for refunds on the card you used to pay for the CRUISE FARE. I was told that there are 2 accounts: cruise fare account and add-on account. What happened to me was that the refunds for the add-ons were refunded from the cruise fare account, so my invoices showed I had amounts owing for the cruise fare…. Link to comment Share on other sites More sharing options...
Gigi1068 Posted January 12, 2023 Author #190 Share Posted January 12, 2023 27 minutes ago, Dreamcruise27 said: This happened to me too for 2 reservations 🤦🏻♀️ I was told that it was a computer glitch and it shows that the cruises are paid in full so not to worry but of course I am worried!! For those of you waiting for refunds, check for refunds on the card you used to pay for the CRUISE FARE. I was told that there are 2 accounts: cruise fare account and add-on account. What happened to me was that the refunds for the add-ons were refunded from the cruise fare account, so my invoices showed I had amounts owing for the cruise fare…. I hate that this happened to you too, but I take comfort knowing that someone understands my situation. Like you, I have 2 reservations (mine’s & my daughter’s) affected. I’ve been told that the system is still playing catch up with all the refunds. Naturally, I’m going to be concerned until this is fixed because the system will end up canceling our reservations based on what it thinks is a balance due. The good thing is we have time to get this resolved as we don’t sail until August, so the “balance due” is May. Link to comment Share on other sites More sharing options...
Gigi1068 Posted January 21, 2023 Author #191 Share Posted January 21, 2023 On 1/12/2023 at 11:07 AM, Dreamcruise27 said: This happened to me too for 2 reservations 🤦🏻♀️ I was told that it was a computer glitch and it shows that the cruises are paid in full so not to worry but of course I am worried!! For those of you waiting for refunds, check for refunds on the card you used to pay for the CRUISE FARE. I was told that there are 2 accounts: cruise fare account and add-on account. What happened to me was that the refunds for the add-ons were refunded from the cruise fare account, so my invoices showed I had amounts owing for the cruise fare…. @Dreamcruise27has this been resolved for you? My situation remains unresolved. I’ve received emails from the executive office saying it’s been escalated for follow up with IT but it appears they don’t know how to fix it. I’ve read other reports of reservations being canceled because of this error; the reservations were reinstated but the guests had to repurchase add-ons at the current price. I would feel better if the “make a payment” button was grayed out, but it’s not. I refuse to overpay $1,434 just to keep my cruise from being erroneously canceled 😡 At this point, I almost don’t want to go on the cruise, but I don’t want to disappoint my grandkids. And if another person says “this is why you should use a TA”, I will scream; the best TA cannot fix Royal’s IT incompetence! Link to comment Share on other sites More sharing options...
Dreamcruise27 Posted January 21, 2023 #192 Share Posted January 21, 2023 14 hours ago, Gigi1068 said: @Dreamcruise27has this been resolved for you? My situation remains unresolved. I’ve received emails from the executive office saying it’s been escalated for follow up with IT but it appears they don’t know how to fix it. I’ve read other reports of reservations being canceled because of this error; the reservations were reinstated but the guests had to repurchase add-ons at the current price. I would feel better if the “make a payment” button was grayed out, but it’s not. I refuse to overpay $1,434 just to keep my cruise from being erroneously canceled 😡 At this point, I almost don’t want to go on the cruise, but I don’t want to disappoint my grandkids. And if another person says “this is why you should use a TA”, I will scream; the best TA cannot fix Royal’s IT incompetence! On one reservation, yes, but on one, not yet 😡 it says no payments due on the main page where it lists all my sailings, but when I go in to the “make a payment” and insert my reservation number, it says amount owing… We sail in March as b2b so I’m a bit nervous but I have invoices showing it was paid in full so just crossing my fingers it’ll get worked out… 1 Link to comment Share on other sites More sharing options...
Gigi1068 Posted January 21, 2023 Author #193 Share Posted January 21, 2023 1 hour ago, Dreamcruise27 said: On one reservation, yes, but on one, not yet 😡 it says no payments due on the main page where it lists all my sailings, but when I go in to the “make a payment” and insert my reservation number, it says amount owing… We sail in March as b2b so I’m a bit nervous but I have invoices showing it was paid in full so just crossing my fingers it’ll get worked out… Thanks for responding. My screens conflict on both reservations, too. I’m glad one has been resolved for you. Considering you’re beyond final payment date (I assume) and haven’t received a cancellation notice, it sounds like things will work out okay. I will keep an eye on my reservations and hope for the best. Enjoy the rest of your weekend! Link to comment Share on other sites More sharing options...
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