Payoff different than invoice?

[colesc15]

Before having to call tomorrow, anyone ever run into this or have any thoughts? Invoice shows a final payment due of $1175.42. When I login to make a payment, shows $1375.42 which is exactly $200 more than it should be. This is a transatlantic so deposit was $900 which was already paid. I have no clue. 

Edited July 4, 2023 by colesc15

[orville99]

22 minutes ago, colesc15 said:

When I login to make a payment, shows $1375.42 which is exactly $200 more than it should be

Is it possible you made a change to either the cruise date, ship, or cabin? $200 looks exactly like a change fee.

[colesc15]

Just now, orville99 said:

Is it possible you made a change to either the cruise date, ship, or cabin? $200 looks exactly like a change fee.

 

I didn't, but royal did, so I bet that's it. We were originally booked on a transatlantic that Royal canceled and gave us different options to choose for a different transatlantic. Sigh, likely royal IT at its best. 

[colesc15]

Didn't think club royale would be open today but got right through. It was the change fee that was supposed to be waived. Quick and easy fix. 

[hmorrow]

I just called my travel agent to payoff my Oct trans atl, on odessey. It was 118 more than what my balance showed. I told him it was wrong. After he looked and looked, he said, it was added insurance., I told him I already had insurance. Not sure who added it. Check and see if they added ins.....

[Ourusualbeach]

2 hours ago, hmorrow said:

I just called my travel agent to payoff my Oct trans atl, on odessey. It was 118 more than what my balance showed. I told him it was wrong. After he looked and looked, he said, it was added insurance., I told him I already had insurance. Not sure who added it. Check and see if they added ins.....

They already figured out it was a cancellation fee that should have been waived.