Royal Up Question

[chriscec2012]

I am booked in an ocean view balcony guarantee on Allure for October. I was able to log in originally when I booked the cruise a few weeks ago and bid for jr suites, grand suite, etc which I did. I woke up to all my bids being cancelled and when I go back in to Royal up it’s giving me options to bid on inside and ocean view cabins which are below what I already have. I assume this is because I’m on a guarantee and room hasn’t been selected yet by Royal? 

[marci22]

So they want you to bid more on a lower category stateroom? Sounds like a mistake.

[SilkySal]

Yep, that does not sound right to me either. I would call to confirm that you indeed have a guaranteed balcony room; then, ask them the Royal Up question, as well.

Edited August 31, 2023 by SilkySal
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[chriscec2012]

1 minute ago, SilkySal said:

Yep, that does not sound right to me either. I would call to confirm that you indeed have a guaranteed balcony room; then, ask them the Royal Up question, as well.

I can see my cabin # in the app in the barcode of my boarding pass (it’s definitely an ocean view balcony) but it just hasn’t been assigned to me yet and the cabin # still says GTY. If it’s not corrected in the next week or so I will reach out to them as our cruise isn’t until October 1. 

[LeeW]

If you actually are assigned a cabin early then Royal Up should open up for that new category.  Might take a few days after the official assignment.