Peninsula club

[lindylooellalouise]

Hi have noticed on my cruise history that two past cruises and one future cruise are missing this will now start to impact my loyalty discount, I have emailed twice and phoned twice in the last month but nothing has been changed does anyone have any advice as too how I can get this resolved thank you.

[david63]

If they will not resond to emails nor phone calls there is not really much more that you can do - apart from keep trying. If you have a cruise cominh up then an option would be to talk to the Loyalty manager on the ship.

 

Were any of the missing cruises special ofer cruises as they do not count towards Peninsular points.

[Dermotsgirl]

12 hours ago, lindylooellalouise said:

Hi have noticed on my cruise history that two past cruises and one future cruise are missing this will now start to impact my loyalty discount, I have emailed twice and phoned twice in the last month but nothing has been changed does anyone have any advice as too how I can get this resolved thank you.

If you are on social media, you could try messaging P&O.

 

I managed to get something resolved by using this method of communication 

[lindylooellalouise]

Thanks David63 we have a cruise next month so will go and see the loyalty sales team fingers crossed.

[lindylooellalouise]

9 hours ago, Dermotsgirl said:

If you are on social media, you could try messaging P&O.

 

I managed to get something resolved by using this method of communication 

Thanks Dermotsgirl, unfortunately not on any other social media but will try  David 63 suggestion.

[grapau27]

13 hours ago, lindylooellalouise said:

Thanks Dermotsgirl, unfortunately not on any other social media but will try  David 63 suggestion.

On your P&O account it asks if you have any cruises missing.

If you have your cruise reference numbers it will help you greatly.

Check with your TA if you don't as they should have your P&O reference numbers on your file.

Ask your TA to contact P&O with your missing cruise reference numbers.

Edited September 7, 2023 by grapau27

[grapau27]

13 hours ago, lindylooellalouise said:

Thanks David63 we have a cruise next month so will go and see the loyalty sales team fingers crossed.

Missing Cruise dates and/or cruise reference numbers will help.

Edited September 7, 2023 by grapau27

[lindylooellalouise]

12 hours ago, grapau27 said:

Missing Cruise dates and/or cruise reference numbers will help.

Thanks very much Graham, just checked my records and I still have all the info and what I should have checked first was my peninsular number which has been changed so fingers crossed I will try again, have a good weekend.

[Joe_Cruises]

It took them a long time to get back to me for exactly this reason - our peninsular number changed and it took them about two months to reply. All solved quickly once they did though.

[Ardennais]

Why would the membership number change?

[lindylooellalouise]

Hi just had an email from P&O explaining that my peninsula club is all correct now and up to date  the reason for the confusion was I had been  allocated two different numbers very happy now I am in the  next tier and have more discount it’s taken three weeks but all sorted now.

[grapau27]

10 hours ago, lindylooellalouise said:

Hi just had an email from P&O explaining that my peninsula club is all correct now and up to date  the reason for the confusion was I had been  allocated two different numbers very happy now I am in the  next tier and have more discount it’s taken three weeks but all sorted now.

Delighted to hear it is all sorted for you @lindylooellalouise.

[lindylooellalouise]

12 hours ago, grapau27 said:

Delighted to hear it is all sorted for you @lindylooellalouise.

Thanks Graham 😁