When does the app start working?

[balcony4u]

We have a cruise booked in April 2024.

I get the "sorry, we have hit a snag" error when go to my app and bring up that cruise.

I was able to look and book things months before we went on our Alaskan cruise this summer.

I was wondering if we are just too far from the date, or if I should contact Royal and see if there is a problem with my app.

[firefly333]

Try booking from online. You may have to redownload the app if you still have trouble.

 

I book my shows, sign in and buy stuff from online, not the app. I use the app once I'm onboard.

[GimmeOcean]

You should be able to see the cruise and the things you can book this far in advance, like excursions and dining/drink plans. Maybe try deleting and reinstalling the app.

[doghog]

1 hour ago, balcony4u said:

We have a cruise booked in April 2024.

I get the "sorry, we have hit a snag" error when go to my app and bring up that cruise.

I was able to look and book things months before we went on our Alaskan cruise this summer.

I was wondering if we are just too far from the date, or if I should contact Royal and see if there is a problem with my app.

When dose the app ever start working, correctly. 

[Dewaldcruiser]

sometimes the best thing is to delete and reinstall the app

[balcony4u]

Thank you!

[uvadover]

FWIW, the Android version of the app is super glitchy.  To the point it was barely usable on our recent cruise.  When I needed to jump on, my family members with iPhones seemed to have much better luck.