Crystal Complaint, Cristina Levis Email

[lost.emperor]

Hi all, I'm trying to make a complaint against Crystal Guest Relations but the only email I have for Crystal is guestrelations@crystalcruises.com & they are blocking me from any complaints against themselves. I was told that Ms Levis took a personal interest in Crystal & would read all emails addressed to her & that Guest Relations were obligated to forward all emails to Ms Levis if I had her name in the subject ("For the Attention of Cristina Levis") but I've just received a generic reply from them again. Does anyone know how I might escalate a complaint or have a definitive way of getting in touch with Ms Levis?

 

Thanks,

 

Ping

[USCAdventurer]

i may be wrong but its worth a try.  why don't you try going to the abercrombie and kent website and see if you can send her an email from their website. couldn't hurt to try there.

[avalon1025]

I hope it works,  as a TA I have some feedback about their home office and the lack of confidence about anything going on there.  

[lost.emperor]

3 hours ago, USC Adventurer said:

i may be wrong but its worth a try.  why don't you try going to the abercrombie and kent website and see if you can send her an email from their website. couldn't hurt to try there.

Thanks, David!

[lost.emperor]

There doesn't seem to be any accountability with cruise companies in general. It doesn't seem ethical to have the same department deal with complaints against itself.

[Stickman1990]

8 hours ago, lost.emperor said:

Does anyone know how I might escalate a complaint or have a definitive way of getting in touch with Ms Levis?

If it were me I’d try the other social media platform and the Crystal Society group on it - Ms Levis is a regular participant in that forum and from her responses it’s very clear she is keen to assist when service levels aren’t what they should be 

[PaulMCO]

I have found my good TA is perfect in these battles.  They know the senior sales people and can get management attention though that chain of command.

[Whipsnade]

Try this 

https://www.linkedin.com/in/cristina-levis-890a562?trk=contact-info