Onboard Services

[Munday]

I’ve noticed this problem for several weeks. In my Cruise Personalizer, when I select onboard services, then pick, let’s say onboard credits, there is no selection to choose from (see my attached screen shot). Nothing is selectable. Not obc, beverage packages, food and beverage experiences etc. I’m using my iPad. My Wife has the same problem on her iPad. It is the same for all 4 of our pending cruises.

 

Has anyone else been having this issue?

[startedwithamouse]

Can you clear your cache or try incognito mode?

 

[MissBennet]

Exactly the same for me and I’ve been trying for several days now. I’m also on an iPad.

[Munday]

I’ve tried both incognito mode and clearing cache. No luck.

[PacnGoNow]

Maybe try on your smart phones?

With their website app and the downloaded app, you have to keep it updated and clear cache and history frequently. You may need to sign out and back in, to refresh.

 

Well, that National alert just scared me, almost dropped my phone! 🤣

[MissBennet]

It’s just the same on my iPhone too. So frustrating.

[PacnGoNow]

20 minutes ago, Munday said:

I’ve noticed this problem for several weeks. In my Cruise Personalizer, when I select onboard services, then pick, let’s say onboard credits, there is no selection to choose from (see my attached screen shot). Nothing is selectable. Not obc, beverage packages, food and beverage experiences etc. I’m using my iPad. My Wife has the same problem on her iPad. It is the same for all 4 of our pending cruises.

 

Has anyone else been having this issue?

You may need to contact the IT and explain what has been happening and how long.

 

They will need:

Full name

Ship and sail date

booking no

Explanation

 

Askoceanmedallion@carnival.com

[PacnGoNow]

1 minute ago, MissBennet said:

It’s just the same on my iPhone too. So frustrating.

There may some corrupt data in your accounts.  I would email IT. They should be able to work on the individual records.

 

[MissBennet]

Thank you for your help.

[MissBennet]

I can’t get on cruise personaliser at all now and the ‘having technical difficulties’ notice comes up. Maybe someone at the IT department has already got on to resolving the problem. 🤞

Edited October 4, 2023 by MissBennet
Spelling correction

[Munday]

I can still get into the cruise personalizer, but the same problem remains

[Rick&Jeannie]

Probably a long shot (most likely scenario is data corruption with these accounts) ...but have you tried a different browser?  If Chrome...don't depend on Chrome on a different device since your settings may sync across devices.

[Munday]

I tried Firefox and Chrome on iPad. Same result. Thanks for the suggestion.

[Sprocket]

Have you tried logging in with your booking # and not your email and password?

 

[Munday]

Well that was something I forgot to do. A great suggestion, but the same problem remains.

[david63]

It could be an IOS issue. Have you tried accessing from a PC/laptop?

[MissBennet]

I tried on my laptop and husband tried too on his. No joy! It was working fine a week ago when I went on there to check the cost of something but now I want to order, Princess must want me to save the money. Probably not a bad thing!

[david63]

Just had a look and I have no problem accessing it via my PC

[MissBennet]

Thank you for checking. I’ve emailed my Princess Cruise Planner so will see whether she can do the purchase for me.

[MissBennet]

I ended up purchasing over the phone. However I’ve found a work around which gives some of the usual options. 
Go to the Booked Guests tab but instead of clicking Access Cruise Personaliser, go on Surprise Someone with a gift under the Helpful Links heading. You have to enter a couple of details about the passenger and that will then bring up some of the onboard services options. I assume that there’s nothing to stop you gifting yourself but I didn’t go through the whole process as I’d already sorted it out on the phone. Might be worth a go though for the OP.

[Munday]

Instead of wasting any more time on this, I think I’ll do the same as MissBennet and just make purchases over the phone. Maybe Princess will fix the problem someday or I will buy an actual PC! Thanks everyone for your help.