Problem checking gift card balance on Princess site

[Dee_Jay]

I just tried again, and this time I got the error.  Must be an on-again-off-again problem.

[chubbypiggy]

I got another email reply from Giftcard Support (below).  Hopefully the problem will be fixed soon.

 

Thank you for taking the time to contact us today!
I understand and we can confirm that we are getting similar issues on the site.
Please just give it some time for it to be fixed.

[Rick&Jeannie]

1 hour ago, chubbypiggy said:

I got another email reply from Giftcard Support (below).  Hopefully the problem will be fixed soon.

 

Thank you for taking the time to contact us today!
I understand and we can confirm that we are getting similar issues on the site.
Please just give it some time for it to be fixed.

Thanks for being our "messenger"!

[ED49404]

Just tried to check a balance on one of my gift cards and still get:  ERROR 403.  It looks like the only way to find out a balance now is via email.

[cruisevac4]

I call the number and they answer quickly.  

[skip1948]

I too can not access balance.  I called and was able to get balance.  My issue is in 3 weeks I will be on a cruise with family and will have gift cards to add to our accounts.  I sent 2 emails and they offered to check the balance.  I need to know I will be able to use my gift cards in board.

[ED49404]

Still having the same error Message - Error 403 today.  Wanted to double check the last of our gift cards for our final payment.  Just sent in an email, hope I can get a reply in time.  Otherwise we'll have to hope for the best.

[chubbypiggy]

Problem finally fixed.  Just used Princess site to check balance and it is now working fine.