Shore Excursion Credit??

[leerathje]

The oddest thing.....DH and I have a 5 day Vancouver-Ketchikan-Prince Rupert BC-VancouverCruse booked for April 30 - May 5, 2024 booked. Because it is only 5 days, it does not qualify for Have It All. I should not have a shore excursion credit.

 

Because of the ongoing issues with HAL's website, I thought I would have a look at my booking on Navigator.  I hardly ever look at Navigator until my cruise date is getting closer, but here I was.

 

I looked at shore excursions for Prince Rupert, and noticed a line that said "Promotional credits available", so I clicked on it, and up came this screen....$200. shore excursion credits??

 

 

So, I went to Ketchikan to randomly pick a shore excursion...an oyster farm excursion.  Again, it shows that I have shore excursion credits!

 

 

Again, I cannot and do not have Have It All.  I have never seen this before, and I'm not sure if it is common, because I hardly ever look at Navigator on my phone.  I don't see this on my laptop.  So, I added this to cart.  And I got this message.

 

 

So I don't have shore excursion credits??  I have no idea what's going on....Has anyone had this happen?

 

Leanne

 

[ski ww]

Use the credit and book a shore excursion and see what happens, all they can do is say no.

[KAKcruiser]

It must be a glitch in the system.  What else is new?