Contacting Celebrity Post-Cruise

[KforKitty]

How long should I expect to wait for a reply to email requests made post-cruise to the corporate office?  I need a letter for my insurers confirming confinement due to Covid and to claim a partial fare refund.  I have a US number to call but as I’m in the UK the cost is prohibitive.  I tried calling yesterday but the estimate was a 14 minute wait and the call cost £3.45 just for the 1m7s it took to get me in a queue.

 

It’s been 4 days since I sent my first email, with no response.

 

Thanks

 

Catherine

[cruisestitch]

What email address did you use?

[StopTheWorld]

Have you tried the UK number 0800 240 4307? 

[KforKitty]

2 minutes ago, cruisestitch said:

What email address did you use?

cec@celebrity.com appears to be the department that I was given the number of on board (1-844-418-6824).

 

Catherine

[Oceangoer2]

11 minutes ago, KforKitty said:

cec@celebrity.com appears to be the department that I was given the number of on board (1-844-418-6824).

 

Catherine

Maybe try this?  Still LD, but this is a number which may give you a quicker response.  It WAS a direct number...maybe changed with the new President onboard.

 

 

• To contact our UK call centre, please call: 0344 493 2092
• Already booked: medical & dietary requests specialistservicesuk@celebritycruises.com
• Returned from cruise: post-cruise enquiries, lost property & feedback customerrelationsuk@celebritycruises.com

 

 

Edited January 31 by Oceangoer2

[KforKitty]

Thanks all.  I’ll contact the customerrealationuk email address next.

 

Catherine