Booking speciality dining on app w/ premium and other guests

[nicunurse8277]

Hi, 

First time on Princess, traveling with Hubby and 10yo on our reservation as well as my parents on a different reservation.  Hubs and I and parents have Premium and child does not.  Aware that we will pay dd's cover charge. We have $100 ob.  I went to book our specialty dining on app for all 5 of us.  I booked Crown grille no issues, but showed I did not have to pay anything.  Then booked Sabatinni's for all 5 and said I had to pay $52. I did not complete this booking bc it was a very odd number and I can't figure out how they got that.  The cost of the 2 cover charges for dd should only be $37.50.  Any insite on this?  Did they use my $100 obc to pay for parents cover charge?  Anyone have any ideas or have booked s. Dining for reservations other than your own? 

[tulok]

We have 3 bookings linked together and all have premier. The app let me book Crown Grill for all 6 but not Sabatinni. We had to book separately for the other speciality credit. I used chat on the app and actually got an agent that was able to reserve all 6 using the credit on one reservation. It was quick and easy. 
For the one that thinks that was a waste of the agents time, it freed up 2 tables for others to reserve. The process took 10mins.

[Steelers36]

4 hours ago, tulok said:

We have 3 bookings linked together and all have premier. The app let me book Crown Grill for all 6 but not Sabatini's. We had to book separately for the other specialty credit. I used chat on the app and actually got an agent that was able to reserve all 6 using the credit on one reservation. It was quick and easy. 
For the one that thinks that was a waste of the agents time, it freed up 2 tables for others to reserve. The process took 10mins.

Glad you got the needed help, but it is a bad idea for three couples to book separate SD reservations.  It ties up inventory as you mentioned and would not have you seated together.  Still needs fixing - probably not until on board unless taking your action and then a needed large table might not be available. 

[tulok]

3 minutes ago, Steelers36 said:

Glad you got the needed help, but it is a bad idea for three couples to book separate SD reservations.  It ties up inventory as you mentioned and would not have you seated together.  Still needs fixing - probably not until on board unless taking your action and then a needed large table might not be available. 

That is why I contacted the chat feature, the rep changed it to one table for 6. Resolved and tables freed.

[Steelers36]

4 hours ago, nicunurse8277 said:

Hi, 

First time on Princess, traveling with Hubby and 10yo on our reservation as well as my parents on a different reservation.  Hubs and I and parents have Premium and child does not.  Aware that we will pay dd's cover charge. We have $100 ob.  I went to book our specialty dining on app for all 5 of us.  I booked Crown grille no issues, but showed I did not have to pay anything.  Then booked Sabatinni's for all 5 and said I had to pay $52. I did not complete this booking bc it was a very odd number and I can't figure out how they got that.  The cost of the 2 cover charges for dd should only be $37.50.  Any insite on this?  Did they use my $100 obc to pay for parents cover charge?  Anyone have any ideas or have booked s. Dining for reservations other than your own? 

The first booking probably used up available dining credits.  Five used; three left.  The second booking results in needing to charge two people.  If it decided to charge 1 adult and 1 child, the cost is $35 + $17.50 = $52.50.  (IDK where you got your SD pricing from, but is wrong AFAIK).

 

Princess has recently increased pricing with all SD.  They kept list price the same, but removed the included gratuity and now charge 18% on top.  I am not sure when booking if the 18% is added on, or if you are billed on board at time of dining.  If using a package SD (Premier), then there is no extra gratuity charge.

 

Sabi's should be $35 + 18% = $35 + $6.30 = $41.30.  A qualifying child would be 50% of that.

I would say you were not being charged the extra 18% in DMW. 

 

ETA:  No, DMW did not use any OBC since it is not eligible to cover advance reservations - only on board.

 

Edited April 24 by Steelers36

[nicunurse8277]

Thanks for the clarification on how they probablyfo used 5 credits for 1 restaurant and 3 for the other.  The price I was referring to was the 2 child cover charges which might have been off slightly pricewise as I didn't have the exact number in front of me.  Any Ideas on how I go about booking the 4 adults as Premium and paying the child's cover charge? 

[Steelers36]

34 minutes ago, nicunurse8277 said:

Thanks for the clarification on how they probably used 5 credits for 1 restaurant and 3 for the other.  The price I was referring to was the 2 child cover charges which might have been off slightly pricewise as I didn't have the exact number in front of me.  Any Ideas on how I go about booking the 4 adults as Premium and paying the child's cover charge? 

I would contact Princess via phone or chat.  For phone, make sure you select the phone tree option for DMW.  Ask the rep to adjust the booking to use only four credits on first booking for the 4 adults and 4 on the second for the adults.  IDK for sure if they can do it, but you can try.  Otherwise, fix it on board.