Splash of Romance

[Pandacruisers]

Hello

 

I have booked a Splash Of Romance package with priority boarding for an upcoming cruise. However my boarding time still says 4:30 on the app. Do I just turn up at 13:30?

 

As you can guess I am a virgin Virgin Sailor.

 

Thanks in advance.

[creef1014]

Show up at like 1pm and they usually start prepping the priority lines, and then they usually start letting everyone in around 1:30/1:45.

 

With SoR, the app time is irrelevant. 

[Pandacruisers]

Thanks creef1014

[cantgetin]

As above, they ask that you not arrive  more than 30 minutes before your "terminal arrival time" which became 1:30 when you purchased SOR.  In our experience, check in has started between 1 and 1:30 with boarding starting at 1:30.  Suites board first followed by those with priority boarding.  On days when things were working right, we were in our cabin before 1:45.  We hit SNAFUs twice at Miami, but chances of the same mess happening again or to you are small.  Never had a boarding issue at Barcelona.

[Pandacruisers]

My boarding time of 4.30 hasn’t changed since I bought the SoR and was just hoping to turn up early.

[Eric&Pam]

45 minutes ago, Pandacruisers said:

My boarding time of 4.30 hasn’t changed since I bought the SoR and was just hoping to turn up early.

 

Yes, the boarding time in the apps do not change if you buy SOR, or have DBE.

Show up at 1PM, and you'll be fine.

[cantgetin]

1 hour ago, Pandacruisers said:

My boarding time of 4.30 hasn’t changed since I bought the SoR and was just hoping to turn up early.

It doesn't change on the app. It changes in real life when you show up at the terminal about 1pm.

 

[DCGuy64]

Thanks for this thread. I just purchased SoR for our sailing, and I love the earlier boarding time. 🥰

[Gretchendz]

11 hours ago, Pandacruisers said:

My boarding time of 4.30 hasn’t changed since I bought the SoR and was just hoping to turn up early.

 

Yes-I don't know why but it will never change in your app, but if you have priority boarding through Splash of Romance or Deep Blue Extras or Rockstar status, just turn up bewetten 1 to 1:30 p.m. and you will be among the first to board.

Edited August 30 by Gretchendz
typos

[Pandacruisers]

I’m on the phone to Virgin as they have cancelled my Splash of Romance! Computer glitch apparently nothing they can do. Absolutely livid. Joke of a cruise company

[Tyler414]

3 hours ago, Pandacruisers said:

I’m on the phone to Virgin as they have cancelled my Splash of Romance! Computer glitch apparently nothing they can do. Absolutely livid. Joke of a cruise company

This happened to several folks on my recent VV cruise.  They were told the same thing nothing could be done.  On the FB group people would post that a splash of romance's became available and an hour later come the "SOR was cancelled and they cant do anything"  So it appeared they were randomly cancelled and then put back on the app as available and scooped up.  What a mess.

[Gretchendz]

4 hours ago, Pandacruisers said:

I’m on the phone to Virgin as they have cancelled my Splash of Romance! Computer glitch apparently nothing they can do. Absolutely livid. Joke of a cruise company

 

That's awful!  If you happened to use a travel agent, ask them to escalate it.  No guarantee, of course, but sometimes a TA who books a lot of Virgin can escalate something like this up the food chain to get a better resolution. It's worth asking them to try.