Bandit Posted August 22, 2006 #1 Share Posted August 22, 2006 I booked a cruise over the weekend, after my travel agent had closed, for a friend, who is computer illiterate. This person is a senior who still lives in the 50 & 60's. So when he asked me to book his cruise I did so. When I called RCI's 800 number I spoke with their representive and told him why I was booking this cruise and for whom. I told him that there were only two rooms available on their webb site that this person wanted. We wanted to make sure he got what he wanted. That is why we did not wait until Monday to book his cruise with the travel agent. The RCI agent said no problum. We could book the cruise and turn it over to his travel agent on Monday. So we booked the cruise and sent the TA an email with the booking number and asked her to pick it up. On Monday the TA called me and said that RCI would not release the booking to her. That we needed to call RCI and tell them to release the booking to her. I did so, and after much waiting. Mondays are very busy. I was told that they could no longer release any bookings by phone. That we would have to go on their webb site. Down load their transfer form, sign it and fax it to them. When I attempted to down load the form. My computer froze up. Never did get the form down loaded. Called the TA and told her. She was able to down load it and mail it to us. It was either that or driving downtown to her office and filling it out and signing it there. My point is, that to book by phone directly with RCI is no longer convient, nor senior friendly, let alone, customer friendly. How many people have fax machines in their home. So be warned that if you book directly with RCI by phone or on line and you try to transfer the booking to your travel agent you will not find it customer friendly. Bandit Link to comment Share on other sites More sharing options...
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