BILLP1 Posted September 27, 2006 #1 Share Posted September 27, 2006 Called today just to change my cruise request that our bed be arranged as a Queen instead of a Twin. We sail on Oct 9. Our cruise profile stated that we could only change a request with our travel agent or dial 1,800 Princess. We called Princess and after going through the menu requests and a five minute wait we were finally connected . We were asked our booking number, home phone and street address. Go through the whole request to the agent only to be told that our travel agent would have to call Princess to change the bed make up. I asked why Princess could not make such a simple request and that I had only followed their directions for a change and was told that is the way it is. Big help they were. What ever happened to " Yes sir we will gladly take care of that request. Is there anything else we can do today to help you Thank you for calling Princess". I asked why the agent Link to comment Share on other sites More sharing options...
This topic is now archived and is closed to further replies.