Help!!! -$15 Coupon May Be Lost!!!

[hamptod]

We did get the letter and coupon in the mail today for 10.00pp per day shipboard credit. Just wrote in our booking number and sent it in. Strange because our cruise in Feb is our first with Princess! Go figure.

Ok folks, as you know I recently booked my first Princess cruise for the July 30, 2004 sailing of the CP. One of the major reasons is I received this coupon as well. I did everything that I was supposed to do and now I have a problem. I am using a TA based on a recommendation. I had to send the coupon back with my booking number, which I did. Wellll, my new TA gave me the WRONG booking number:mad: I found out when I tried to review my booking on the Princess website. Of course, this was about 2 days AFTER I sent in the postcard for the OBC. I immediately call the TA, explain the problem, get the correct booking # and ask what if anything I can do. Of course, I didn't make a copy of the coupon. I make copies of everything, what was I thinking!! Anywho, the TA calls Princess, they make a note in my booking and tell me to wait a week or so to check. I of course wait one day and decide to call Princess myself. I explain what happened and I give them the incorrect booking # and the correct #. Again, I ask for notation in my reservation and I am told to check in about a week. I called exactly one week and a day later (yesterday) and say that I still don't see my OBC. I speak with the representative from Princess and she tells me that according to her records that it has not been received. After a 45 minute conversation, pushing her to check and check again by various ways such as the coupon #, I ask her if they will honor it based on all the information I have given her and the fact that at that point 3 calls had been made, she tells me there is no proof that I sent it in!! I tell her that she herself read in my record that I and my TA called over a week ago to explain the situation, isn't that proof enough?

 

Well, she tells me to fax in the original letter I received to the revenue report desk and that they will see what they can do. I had also asked her to check the promotions desk and look up the coupon # which I had and see if she could find it. She told me that they had thousands of coupon cards with the wrong booking #'s. That makes me think that it is lost forever and I will not get my OBC.

 

This coupon entitles me to a $200 OBC and was one of the reasons I decided to go ahead and book now. Do you have any suggestions as to what I can do? I thought about asking the TA if she would honor it if Princess does not find and credit my account because of the incorrect information she gave me. Especially in light of the fact that I was very explicit with her about the coupon and the OBC.

 

Do you guys have any other suggestions on what I should do?

 

Deborah

[Coral]

You may want to try calling the Captain Circle number verses the Reservation number. Good luck!

 

When you call 800-Princess, wait until you hear the number to press for CC (it comes after the reservation number).

[S.S.Oceanlover]

If Princess doesn't give you any satisfaction, I'd insist the TA make you whole based on the fact that they gave you the wrong booking number which started the whole mess.

 

I've heard that TA's have an errors and omissions insurance policy for instances when there are problems due to the TA's actions.

 

Good luck and hope everything works out for you. :)

 

Bill

[Lynda90]

Hamptod,

 

I have a suggestion that might work. I had a serious issue to discuss with Princess and was not getting any satisfaction from the usual sources. On this board I got a contact name of someone who could do something. So I wrote a rather long and detailed letter to her. Within a few days after receiving my letter, I checked on the cruise personalizer, as well as my on line profile and everything I asked for had been done. I received nothing back in the mail, no phone call or email, but what I asked for had been done which is all I cared about. This is the person and address I used:

 

Ms. Kathleen Hiramatsu

Passenger Relations Specialist

Customer Relations Dept.

Princess Cruises

24305 Town Center Dr.

Santa Clarita, CA 91355-4999

 

Many times if you can get to the person in charge or a supervisory person, you can get satisfaction over just calling a Princess CSR. With all the info you have, to me would say you definitely had the coupon. No one else would know all that.

 

Good luck and let us know how it turns out.

[hamptod]

Hamptod,

 

I have a suggestion that might work. I had a serious issue to discuss with Princess and was not getting any satisfaction from the usual sources. On this board I got a contact name of someone who could do something. So I wrote a rather long and detailed letter to her. Within a few days after receiving my letter, I checked on the cruise personalizer, as well as my on line profile and everything I asked for had been done. I received nothing back in the mail, no phone call or email, but what I asked for had been done which is all I cared about. This is the person and address I used:

 

Ms. Kathleen Hiramatsu

Passenger Relations Specialist

Customer Relations Dept.

Princess Cruises

24305 Town Center Dr.

Santa Clarita, CA 91355-4999

 

Many times if you can get to the person in charge or a supervisory person, you can get satisfaction over just calling a Princess CSR. With all the info you have, to me would say you definitely had the coupon. No one else would know all that.

 

Good luck and let us know how it turns out.

To everyone and Lynda, thank you for this information. I will start working on the letter tonight. I knew you guys would have a good solution for me. I'll keep everyone posted on what happens.

 

I also intend to talk with the TA on monday and see what she says. I figure going both routes Princess/TA I should hopefully get somewhere.

 

Deborah