How should cruise lines communicate last-minute itinerary changes?

[firefly333]

"something else" as soon as possible. I know they make decisions before they get around to telling folks. They wait as long as possible so people don't have as many options to cancel.

 

Tell folks sooner!!!

 

Cant vote for more than one answer, so I also vote for "all of the above" if its a major change like oh yea folks, we arent going to panama after all.

 

(not to G'ma, I said major changes). If you are missing one port, oh well, I can swing with it, but not if its a panama cruise, this is my idea of too major of a change to not convey way ahead of time if they knew the ship had problems.

[BroncosFan2010]

I think a phone call would be the best, or e-mail. Also, contacting travel agents so they can contact their customers would be good as well.

I know we travel quite a way to get to San Juan, and we don't always have access to e-mail or internet.