Dealing with "Difficult" Posts or Threads on the Holland America Board

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#1
Tarzana (San Fernando Valley), CA
4,764 Posts
Joined May 2000
As you all know the mission of Cruise Critic is stated in our guidelines.

Cruise Critic is a community of folks who love to cruise and we all benefit from the exchange of advice that takes place here! Our Cruise Community is a cooperative effort which depend on all of you to make it work well. If you post questions, please try to take the time to answer other members' questions as well....

...Our mission is provide a haven on the internet, if you will, that will provide a resource for those planning a cruise for those that love cruising. Help make this a great source of information for you and your fellow travelers by sharing the name of that wonderful private island you visited on your last cruise or tell us about that fabulous shore excursions you took in Cozumel that just can't be missed! If you have any questions or comments regarding our posting guidelines or any content found on our message boards please be sure and let me know. I'll be happy to discuss them with you ([email protected]) ....
Occasionally someone posts something that is not in keeping with the spirit of this mission. When that happens the best thing to do is to let us know there's a problem by using the "Alert" triangle that appears on each and every post in the upper right corner.

When you click the icon it will create a template that you will complete explaining your concerns. Say whatever you wish in the template; only Host Joe and I (and Laura, our Manager) will see what you say. And what you say will be private and never communicated to anyone else without your permission.

The worst thing you can do is to reply to a bad post yourself which serves to do nothing good but will exacerbate the problem that you identified.

To be sure not every alert will result in an action such as a removal because the post may not be in contravention of our guidelines. So if you have any question at all about a post, you can always email us at [email protected] or [email protected].
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Host Walt
(Walt Tuthill)
Cruise Critic Message Board Host

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#2
Broken Arrow OK USA
3,250 Posts
Joined Jun 2003
Walt,
Thank you for your usual good job and sensitivity to peoples' feelings.
I've noticed some "unkind" remarks about posters, in fact, identifying them by name, in some posts. Most recently on the roll call board. Are these the kind of posts that you refer to as summoning alerts?
I know the boards are monitored for rule breaking and improper conduct, but are derogatory comments important enough to address? If I had been the recipient of what I saw, my feelings would have been hurt, but it did not contain nasty language, just derision.
GN
#3
Tarzana (San Fernando Valley), CA
4,764 Posts
Joined May 2000
Originally posted by grannynurse
Walt,
Thank you for your usual good job and sensitivity to peoples' feelings.
I've noticed some "unkind" remarks about posters, in fact, identifying them by name, in some posts. Most recently on the roll call board. Are these the kind of posts that you refer to as summoning alerts?
I know the boards are monitored for rule breaking and improper conduct, but are derogatory comments important enough to address? If I had been the recipient of what I saw, my feelings would have been hurt, but it did not contain nasty language, just derision.
GN
Possibly, then again possibly not.

"Derision" of a member of the Cruise critic Community is a violation of our guidelines in most cases.

The best way to determine whether a post is out of line is to, simply, report it with your question included in the report. By doing that we can evaluate the issue and, if called for, do something about it.
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Host Walt
(Walt Tuthill)
Cruise Critic Message Board Host

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#4
Pa.
2,202 Posts
Joined Mar 2005
So glad you started this thread. It's wonderful to know that as hosts, you're here to make sure that guidelines are being followed and that you care that people remain polite. It is possible to disagree with a post and state one's opinion without resorting to the derision you refer to. Discretion is so important in a forum where so many personalities meet and sometimes clash.

Thanks for the work you do to make sure the boards continue to be a place for sharing helpful cruising information.
#5
3,960 Posts
Joined Oct 2000
My policy has been: "If you can't put your real name on it, don't say it." And don't go to some far corner of the boards to gossip; yer gonna get caught, bound and keelhauled, then forced to watch "Cruise Ship Secrets" on The Travel Channel continuously for the rest of your trip.
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#6
Vancouver Island, Canada
1,151 Posts
Joined Feb 2006
Thanks, Host Doug, for starting this thread....I left the HAL board a few weeks ago because I got tired of reading all the negativity....came back today to see if there were some new threads that might interest me and the first thing I lay my eyes on is this thread !! ... to be frank, I sometimes felt that I was in a kindergarten class and it got real boring....I'm going to go and read some of the other threads here now and hopefully find a calmer, more open-minded breeze blowing
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Jackie

-----------------------------------

NCL Dawn, New Orleans, Carribean, April 2016
HAL Zuiderdam, Alaska, September 2012
HAL Zuiderdam, Panama Canal, April 2007
#7
West Palm Beach, FL
12,807 Posts
Joined Oct 2003
Thanks to Walt for posting this reminder of the guidelines. Unfortunately, I've also noticed that a lot of people don't read these "stickies" at the top of the page. I wish there were another way to get the word out because there are a few people on CC who really use it to hurt people. There's no way the Hosts can possibly police every post.

I always figure when in doubt, use the alert triangle and if I'm wrong there's really no harm done. Ever since I stopped trying to fight my own battles and leave it to the Hosts, I've been a lot happier person on the boards.

That and just staying away from certain subjects that always seem to raise the big red flag .

Many thanks to Walt and all the hosts for the hard work you do. 99.9% of us really do appreciate it.
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#8
Tarzana (San Fernando Valley), CA
4,764 Posts
Joined May 2000
Thanks, Heather, for your kind comments.

Another Cruise Critic Member posted this on another board. It is worth repeating here:

Tip #1 Ignore the Vocal Minority and this is a much better place
There are plenty of nice, helpful, friendly people on this board with no baggage that just want to talk about cruising.

Tip#2 Read the rules and follow them
They're fair. They make this a good place. If followed and enforced Tip #1 is not necessary.

Tip#3 You can gain a lot by just reading
Don't think you have to interact with someone you find distasteful to gain knowledge. Petty, clique-oriented posts and responses aside, there's a wealth of knowledge here

Tip#4 Chat room and Message board 101: Don't be afraid to turn off your computer
It's easy to get sucked into controversial, demeaning, nasty threads and get upset about it. Remember: This is not real. Odds are you will never meet very many of these people in real life unless you want to. Hint: If this is not fun, click on something that is. You have the power. Try this.

Tip #5 You already registered, that's all you need
There is no secret club, chosen few, select bunch or special people. You don't have to go out of your way to get along with or suck up to any board member or group of board members. Your question and your response has just as much value as anybody else's. If someone condemns you for that they, not you, are wrong.

Tip #6 This is not a democracy
Make no doubt about it: We are are here at the pleasure of the board administration. They're tough but they're fair. Follow the rules and you'll be fine. If you have questions about how they run the place, ask. I've always gotten an answer to any question I've asked.
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Host Walt
(Walt Tuthill)
Cruise Critic Message Board Host

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#9
Vancouver Island, Canada
1,151 Posts
Joined Feb 2006
oops...apologies to Host Walt...I called you Host Doug in my last post !!
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Jackie

-----------------------------------

NCL Dawn, New Orleans, Carribean, April 2016
HAL Zuiderdam, Alaska, September 2012
HAL Zuiderdam, Panama Canal, April 2007
#10
Tarzana (San Fernando Valley), CA
4,764 Posts
Joined May 2000
Originally posted by mim100
oops...apologies to Host Walt...I called you Host Doug in my last post !!
No problem. With Doug's writing skills I considered that to be a compliment to be mistaken for him.
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Host Walt
(Walt Tuthill)
Cruise Critic Message Board Host

To contact me, [email protected]
#11
Knoxville, TN
1,053 Posts
Joined Sep 2005
I joined this board early Fall of 2005. I have found it very informative and a wealth of information and fun for tooling away hours until the next trip aboard.
I appreciate a variety of opinions and this board has them all. If I find a post or a thread unkind or negative, I simply do not read it and do not post to it.
I appreciate the Host work to keep us following the rules and Kind. I guess the 10 Commandments are not all we need...
Linda
#12
95 Posts
Joined Jun 2006
The cruise experience for us begins long befor we sail... For months before the cruise we consult this WONDERFUL forum and thereby increase our pleasure in anticipation of our experience. We find many of the questions asked were ones that we should have asked but did not know enough to do so. The answers are often consistent and informative. Travelogs are entertaining and infectuous in spreading the joy and excitement of cruising. I applaud those who faciltate and manage this forum and those who participate!
#13
Arkansas
30,229 Posts
Joined Feb 2002
Originally posted by LHC
I joined this board early Fall of 2005. I have found it very informative and a wealth of information and fun for tooling away hours until the next trip aboard.
I appreciate a variety of opinions and this board has them all. If I find a post or a thread unkind or negative, I simply do not read it and do not post to it.
I appreciate the Host work to keep us following the rules and Kind. I guess the 10 Commandments are not all we need...
Linda
very good comments. Opinions will always vary and that is healthy. Many are passionate about their favorite line, while others seem to think nothing is as good as they had hoped. I think most of us feel we want to read both sides, but when the attacks get personal then it is time to call a halt!!!

Nita
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Commodore 1984, Costa 1985, RCL 1987, Chandris 1989, NCL 1989, Commodore, 1991, NCL 1997, Carnival 1997, Carnival 1998,NCL 1998, NCL 1999, RCL 2000, RCL 2000,HAL 2001, NCL 2002,NCL 2003, Celebrity 2003, NCL 2004, NCL 2005, Celebrity 2005.NCL 2006, Celebrity 2006, HAL 2006, NCL 2007.Princess, 2008. NCL 2008, RCI 2008,Princess 2009, NCL 2009. NCL 2010, NCL 2011, Princess 2011, NCL 2012, NCL 2013, NCL again 2013, Princess 2014, NCL 2014, again 2014, 2015; about 2 do another NCL.
#14
Displaced New Yorker
15,634 Posts
Joined Nov 2006
Hi Host Walt,
I was feeling very frustrated tonight reading some very insensitive comments and can't believe how quickly all reference to them was deleted. You do a great job, and I'm sure the majority of us appreciate it.
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Carol


Royal Viking Star 6/90 Bermuda

Veendam 11/29/03 WesternCaribbean
Statendam 6/20/04 Alaska
Statendam 6/27/04 Alaska

Zuiderdam 11/13/04 Eastern Caribbean

Rotterdam 2/14/05 Panama Canal

Zuiderdam 11/12/05 Southern Caribbean
Noordam 2/7/07 EasternCaribbean

Noordam 2/6/08 Eastern Caribbean

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Maasdam 1/28/11 Southern Caribbean

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Maasdam 1/13/12 Southern Caribbean

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Maasdam 4/22/ 13 Eastern Caribbean


#15
Orlando, FL
600 Posts
Joined Jul 2002
Thank you for hosting these boards. Last year when I used Princess boards prior to our cruise I picked up an undercurrent of arrogance and hostility on the part of a few participants that made others "fearful" of asking minor questions such as about tipping or Anytime Dining, or of even hinting at anything that might be construed as a criticism of Princess. I was hoping that the Holland America Cruise Critic boards would be classy and informative while relaxed and non-judgmental and so far I have been pleasantly surprised. Keep up the good work!
#16
New York
5,165 Posts
Joined Jan 2000
...and remeber, when you are reading or listening to someone else's opinion keep an open mind, get more than one and none should be considered "gospel". I was just looking at some cruise reviews. Someone posted a somewhat less than complimentary review. WE WERE ON THE SAME CRUISE and after reading the review, I was like, "the cruise must have been an episode on the old TV series Twilight Zone" becasue my perspective is TOTALLY TOTALLY different from the poster. Also, we were a group of 20, some repeat cruisers and some newbies, and the newbies said it was absolutely the very very best vacation they have ever taken. And a bad day on a cruise is still better than a good day at work!

Like a friend of mine says:

"Opinions are like noses....everyone has one and they all smell"
#17
Atlanta
360 Posts
Joined Sep 2007
I guess I should have read this first, I thought you clicked the red triangle to ask the poster a question. Sorry to all whom I have clicked your little red triangle. I have seen little if any ugly posts, on whole I find CC'ers to be fun and informative.
#19
Canada
2,965 Posts
Joined Jan 2006
One thing to remember, good manners are for everyone - all the time. There are no exceptions.

That is such a simple rule that if followed, would make this a better place.

It is run well though, and it is up to users to keep it that way.

Smooth sailing...
#20
Northern California
22,368 Posts
Joined Oct 2003
I have a question: If your host is on a cruise is there someone who is there to take their place?

Marilyn