Booking shore excursions online using onboard credit

I tried to book excursions for my wife using my onboard credits on the Princess website but it would not take it. Does anybody know why? She has a $50 credit and I have $550. Her part of the bill used only her $50 credit and wanted payment for the balance even though my account still had a few hundred $'s in credit.

I read on here that you can call Princess and they can help with that issue.

I read on here that you can call Princess and they can help with that issue.

Yes. I called Princess on the phone and they split the excursion billing to use all of our OBC.

Note that this is one thing you do by calling Princess even if you booked through a travel agent, since travel agents do not handle booking Princess excursions.

Thanks to both of you, I'll call tomorrow.

I read on here that you can call Princess and they can help with that issue.

Your correct. I have done it in the past.

Tony

I just reserved two excursion on line using OBC with no problems. Got a receipt I printed that confirmed the reservation.

I tried to book excursions for my wife using my onboard credits on the Princess website but it would not take it. Does anybody know why? She has a $50 credit and I have $550. Her part of the bill used only her $50 credit and wanted payment for the balance even though my account still had a few hundred $'s in credit.

This is because the computer system only uses OBC from the account of the person whose name is on the booked excursion.

So even if you booked two spots when you signed in to the personalizer, it will want to use OBC from your account for your ticket and OBC from your wife's account for the ticket in her name.

It's quite comforting to be able to get such lucid answers in such a short timespan, Would that Princess be partially as responsive.