Posted July 6th, 2006, 09:58 PM
A detail of the happenings of the first 2 days of a cruise my wife and I took are below. Days 3 and 4 were not much better however I think we got used to being completely independent and staying away from anything requiring crew assistance. The ports were great but not much else. We were also told that 46 crew quit the day we boarded in Honolulu. Finally note that the comment regarding "idiot germans" was not made by me but was a quote from the bartender. Sadly I now believe American crews do not posess the work ethic or mannerisms so many of us have come to expect on Internationally flagged ships. Finally the notes below come from an e-mail I sent to NCL corporate management the 2nd night of the cruise.
Never again NCL..............
First – My wife and I cruise on an annual basis at a minimum. We have cruised with Celebrity, Holland America, Royal Caribbean, Carnival, Windjammer and now for the first time, NCL. We are currently on the Hawaiian Isles cruise on the Pride of Hawaii that left Honolulu on June 26th. On the initial booking we were in room 4567, we are now in room 6016. Below is our saga as of this writing.
1. The embarkation process was the smoothest we have ever experienced. We arrived at Pier 11 in Honolulu at 1:10 pm and within 30 minutes we were on the ship. It took approximately 2 hours to complete room cleaning and during that time we chatted with others and ate lunch. We were then released via the PA system to go to our rooms. Off to a great start.
2. When we arrived at our room, 4567 we discovered that is had not been cleaned, no towels, no toilet paper, nothing. At 5:15 pm we called 00 and told them that we needed the room cleaned. We were told that someone would be right down. We proceeded to go to dinner.
3. I went to the Internet Café and signed up for 250 minutes at $100. Then I was told that they had no Ethernet cables so I could have access from our cabin.
4. At approximately 6:30 pm we came back to the room and it had still not been cleaned. We called 00 again and were told that they were turning down rooms and ours would be done shortly.
5. At 7:30 no one had shown up so we went to the customer service desk and asked to speak to a supervisor. Mr. Jon Thompson (referred to as JT on the ship) assisted us. He was great and called the executive housekeeper and asked them to take care of the room immediately. He gave his apologies and all seemed like it would work out.
6. At 9:00 pm we returned to our room and discovered that we now had towels and toilet paper but the bed had not been turned down, the room had still not been cleaned (bathroom was filthy) so my wife started cleaning. I called and spoke to JT and explained the situation to him and he said that he would meet with the housekeeping supervisor and we would hear from him on Tuesday.
7. We went to bed at 10:00 pm and the room starts this very loud creaking at about midnight. It is so loud that we cannot sleep. We toss and turn all night thinking it will go away but at 5:00 am I call 00 and ask that someone come down and check it out.
8. At 5:20 am one of the security people (Mr. Lee) comes down and I meet him in the hallway. I ask him if he hears this very noticeable sound with our cabin door closed. He does and I then open the door and let him in. He immediately calls 00 and tells them that the issue cannot be fixed as it is a problem with the way the cabinetry is installed. He told them that it would be very annoying to him if he were in the room. He was very professional and after he left I call 00 and ask what they will be doing about the issue. The person that answered tells us that the supervisor will be in at 8:00 am and it will be taken care of at that time.
1. Since we cannot sleep my wife and I go to deck 12 and sit by the pool and then go eat breakfast. At 8:20 we go to customer service and ask to speak to JT. He comes out and tells us that we will be changing rooms today. Again he is extremely professional and helpful. We leave for a tour of the island and return to the ship at 4:30 pm.
2. We went to customer service and were given cards to room 6016 and they called to have someone bring our luggage from 4657.
3. We went by the Internet café and they had Ethernet cables and they provided us one.
4. We went to the room and discovered it had NOT BEEN CLEANED. Trash in the dresser drawers, bathroom nasty and cabinetry very dusty.
5. I plugged in my laptop and could not get Internet access. I am a Director of IT for a very large company and am computer literate so I started troubleshooting only to find out that our cabin was on the SHIP LAN. I could access all ship alarm logs through the Ship Diagnostic History http://126.96.36.199/diagnostics/system_history/PrideOfHawaii/
as well as access all printers on the network. I also discovered that nothing was password protected so anyone on this network could change all printers on the ship to make them inaccessible.
6. I immediately picked up the phone, dialed 00 and asked for JT. When he came on the phone I explained everything related to 3 through 5 above. He expressed extreme concern and told me I would hear from someone very soon.
7. About 10 minutes later I was no longer on the ship LAN and had Internet access.
8. At about 6:45 a Ms. Flores, the Assistant Executive Housekeeper knocked on my door and I let her in and showed her what the cleaning issues were. She talked to me for about 10 minutes. She asked if we would like a balcony room and I told her the room type was not important to us as we are hardly ever in it except to sleep and get cleaned up. If we wanted a balcony room we could afford it. Ms. Flores was a very professional person.
9. At approximately 7:15 a steward named Amber came to our room to start cleaning. She was extremely nice.
10. My wife and I left and I stopped at the bar to have a nice cold draft Heineken beer only to be told that none of the draft beer was working because the IDIOT Germans put in the incorrect tubing for the transport system and all the draft beer tasted like plastic and would not be working for the entire cruise.
11. We came back to the room at 8:00 pm and Amber had done a remarkable job. The room is now spotless and she left the sweetest note.
In a nutshell the bad room experience ended after that 2nd night when Amber became our steward however the food quality, the crew attitude, the crew restaurant service (Iand the fact I never was able to get a draft beer) ruined it for us and our 25th anniversary trip. The only salvation was the beauty of the Hawaiian islands.