Stolen items on the Explorer of the Seas

Welcome to Cruise Critic! If you'd like to participate on our forums by joining in the conversation, please Register Now! Be sure to visit our FAMOUS Roll Call forums, where you can meet other cruisers sailing with you and share a tour or shore excursion and SAVE MONEY!

#1
2 Posts
Joined Oct 2004
I just returned from an excellent trip on the Explorer of the Seas. On the second to last day of a cruise you are told to put your luggage out for them to take below. You dont have a choice. My Cell phone, Digital Camera and a necklace (a present for my son) was stolen from my bags. I contacted RCCL to help find out how this could happen, I was told there was nothing they could do because I didnt realize it before I left the pier. Who looks through their bags of dirty laundry before you get in a cab. At first I wasnt even certain that it happened there or in the airport. After calling Nextel, I found that calls were being made on my phone as early as 9am. I was still on the ship at that time. I wasnt asking for RCCL to pay for anything, I was asking them to review the security camera's to find out which employee's couldnt be trusted. I was told, I'm sorry MAM, there's nothing we can do to help you. I was hoping they would at least locate my camera, the only memory's of my trip.
#2
Davenport, FL
968 Posts
Joined Jul 2003
That is too bad that your items were missing.
My question is why would you consider placing items of value in your luggage that you place in the hall? Consider that "checked" Do you place such valuables in your checked luggage to get on a plane??

That said, I'm sorry your items were missing. Have you heard anything on them yet?
#3
2 Posts
Joined Oct 2004
Actually, I was told at the customer service desk to only keep out the items that were absolutely needed to get ready in the morning. I'm not an experienced traveler, I guess I would like to think that we should be able to trust the employee's of the ship.
#4
Surprise, AZ.
12,288 Posts
Joined Jul 2004
I have to agree with dmndlil, why would anyone put such valuables in unlocked luggage?

We always lock our luggage when it is put out the night before, but then unlock and take off the locks for the airport, but never anything of value...just our dirty clothes and shoes.

Sorrry this happened to you, it would be nice if we could really trust RCI or the dock workers, but we can't...our world isn't like it use to be. Got to watch your back every time you turn around. Good luck, hope you get something back.


***
Expand Signature
Collapse Signature
Diamond Plus- Linda & Mike



Spending Our Children's Inheritance
One Cruise a a Time!

311 days at sea with RC and counting!
30 cruises on RC!
Always excited for the next one!

~~~Our memories~~~
Sovereign~ Majesty~ Monarch~
Vision x2 ~ Rhapsody x 2 ~ Grandeur~
Radiance x 8 ~ Serenade x 2~ Brilliance~Jewel x 2
Mariner x 2 ~ Navigator
x 2
Alaska Cruise tour- Fairbanks- Radiance south bound
Jewel California Coastal
Serenade 10 nt So Caribbean
Serenade 11 nt So Caribbean
Liberty

We strayed to X and Princess
Celebrity Eclipse
Crown Princess
Star Princess
Celebrity Equinox
~~~~~~~~
~~~Future cruises~~~
2017 cruises

June 30, 2017 Celebrating 50th wedding anniversary on the Solstice- 7 nt Alaska Seattle round trip.

50th Anniversary Family cruise
Allure July 23,2017

January 2018 - 14 day Caribbean cruise on the Caribbean Princess.
#5
Ontario, Canada
1,014 Posts
Joined Dec 2001
Why are you so sure it's an employee? Could just as well been a fellow passenger...
Sorry that you lost your stuff, though.
Expand Signature
Collapse Signature
Trixiee
Bolero 12/20/01
Rhapsody Of The Seas 02/09/02
N.C.L. Sky Feb/03
Coral Princess January 2, 2004
Jewel of The Seas 01/09/05
Zuiderdam 07/01/06
Maasdam 06/30/08
Veendam 02/08/09
Caribbean Princess 01/24/10
Ruby Princess 01/02/11
Westerdam 01/06/13
Noordam 02/07/14
Zaandam 12/20/14 Antarctica Baby!! Booyah!
#6
Surprise, AZ.
12,288 Posts
Joined Jul 2004
Originally posted by trixiee
Why are you so sure it's an employee? Could just as well been a fellow passenger...
Sorry that you lost your stuff, though.
Good point Trixie!


***
Expand Signature
Collapse Signature
Diamond Plus- Linda & Mike



Spending Our Children's Inheritance
One Cruise a a Time!

311 days at sea with RC and counting!
30 cruises on RC!
Always excited for the next one!

~~~Our memories~~~
Sovereign~ Majesty~ Monarch~
Vision x2 ~ Rhapsody x 2 ~ Grandeur~
Radiance x 8 ~ Serenade x 2~ Brilliance~Jewel x 2
Mariner x 2 ~ Navigator
x 2
Alaska Cruise tour- Fairbanks- Radiance south bound
Jewel California Coastal
Serenade 10 nt So Caribbean
Serenade 11 nt So Caribbean
Liberty

We strayed to X and Princess
Celebrity Eclipse
Crown Princess
Star Princess
Celebrity Equinox
~~~~~~~~
~~~Future cruises~~~
2017 cruises

June 30, 2017 Celebrating 50th wedding anniversary on the Solstice- 7 nt Alaska Seattle round trip.

50th Anniversary Family cruise
Allure July 23,2017

January 2018 - 14 day Caribbean cruise on the Caribbean Princess.
#8
PA
2,278 Posts
Joined Jan 2004
Originally posted by FinelyCruising
Everyone is going for the bait here!!!!

Another 2 poster who only found this site AFTER the cruise and not before.

Point well taken. Seems like the people with the horror stories don't find Cruise Critic until AFTER their cruise. But, maybe they don't start searching for help until something of this magnatude happens to them.

That being said, I'm sorry the original poster lost their stuff. However, I would never, ever, ever leave my valuables in unlocked luggage in a hallway in a hotel or a cruiseship...even for a few minutes, much less overnight. I'm just not a trusting person though. I worked in retail for a couple of years, and caught many "high class" people shoplifting, so I know all types of people are capable of stealing.

I wouldn't necessarily think it was a employee who stole the things. Afterall, how easy is it to get caught in the act, right out in the hallway? Sure way to lose your job with RCCL. More than likely it was a fellow passenger. Unfortunately, not everyone is honest.
Expand Signature
Collapse Signature

Past Cruises:
Enchantment of the Seas (Dec 18-27, 2010) 9 Day Bahamas
Radiance of the Seas (Jan 11-22, 2010) 11 Day Mexican Riv

Brilliance of the Seas (Dec 2-17, 2007) 15 Day Transatlantic Westbound Repo
Serenade of the Seas (Jan 13-20, 2007) Southern Caribbean
Radiance of the Seas (May 7-21, 2006) 14 Day Hawaiian Circle Cruise
Serenade of the Seas (Jan 14-21, 2006) Southern Caribbean
Mariner of the Seas (Jan 2-9, 2005) Western Caribbean
#9
Bethpage, LI, New York
3,156 Posts
Joined Jul 2001
I smell a rat. Maybe the wharf rat ate them. Oh boy a cell phone inside a suitcase? I can see the other items possibly, but what good is a cell phone inside a suitcase? I am not sure anyone could be that gullable.
Expand Signature
Collapse Signature
Barbara
Pink Boa Society
Proud O crew member

Founding Member of the Internet Coalition to Stamp Out Whining

Nordic Empress, Bermuda 7/01, Radiance of the Seas, Alaska 6/02, Adventure of the Seas, S. Caribbean 5/03, Legend of the Seas, Hawaii 12/03, NCL Dawn, Bahamas 5/04, Serenade of the Seas, Panama Canal 4/05, Freedom Maiden Voyage, W.Caribbean 6/06, Brilliance of the Seas, Mediterranean 9/07, Majesty of the Seas, Bahamas 3/08, Oasis, Caribbean 1/2010, Brilliance, Nova Scotia 10/2010,Independence,Canary Islands, 1/2012Allure, Caribbean,4/2013
#10
23 Posts
Joined Oct 2004
I was wondering the same thing.....why was your cell phone packed.....even though my husband has his, I would still have mine too! We might get separated, or something could happen to one of us in a bathroom or anything.....or one of our phones could just not work....

Obvoiusly if the cell phone records prove your things were stole your carrier will help you find the theif too. My company has a link on their site to report stolen phones.


....Good Luck....
#11
Surprise, AZ.
12,288 Posts
Joined Jul 2004
Originally posted by FinelyCruising
Everyone is going for the bait here!!!!

Another 2 poster who only found this site AFTER the cruise and not before.
I'll admit it was my thought too, but what the heck, the boards seemed a little slow today....so maybe its just to add a little spice.

We'll see if the OP returns or not......
Expand Signature
Collapse Signature
Diamond Plus- Linda & Mike



Spending Our Children's Inheritance
One Cruise a a Time!

311 days at sea with RC and counting!
30 cruises on RC!
Always excited for the next one!

~~~Our memories~~~
Sovereign~ Majesty~ Monarch~
Vision x2 ~ Rhapsody x 2 ~ Grandeur~
Radiance x 8 ~ Serenade x 2~ Brilliance~Jewel x 2
Mariner x 2 ~ Navigator
x 2
Alaska Cruise tour- Fairbanks- Radiance south bound
Jewel California Coastal
Serenade 10 nt So Caribbean
Serenade 11 nt So Caribbean
Liberty

We strayed to X and Princess
Celebrity Eclipse
Crown Princess
Star Princess
Celebrity Equinox
~~~~~~~~
~~~Future cruises~~~
2017 cruises

June 30, 2017 Celebrating 50th wedding anniversary on the Solstice- 7 nt Alaska Seattle round trip.

50th Anniversary Family cruise
Allure July 23,2017

January 2018 - 14 day Caribbean cruise on the Caribbean Princess.
#12
Modesto, Ca.
2,820 Posts
Joined Aug 2004
So sorry for your lost items. It's always made me nervous to leave my luggage in the hallway - but there really isn't any other way. Even tho I only have my clothing/shoes in those suitcases I wouldn't want any of those items taken either. No matter how much $$ items cost if it's mine and it's taken from me I'm going to miss it.
I wish you all the luck in finding the culprit. Security cameras in the halls make alot of sense to me. I hope you don't let this keep you from cruising in the future.
Expand Signature
Collapse Signature
__________________
Royal Caribbean Diamond Member
[size=1]
10/93 - Nordic Prince
12/00 - Viking Serenade
11/01 - Viking Serenade
11/02 - Vision of the Seas
12/03 - Monarch of the Seas
11/04 - Monarch of the Seas
04/05 - Navigator of the Seas
10/05 - Monarch of the Seas
11/06 - Jewel of the Seas B2B (1)
12/06 - Jewel of the Seas B2B (2)
05/07 - Serenade of the Seas
9/08 - Vision of the Seas
5/09 - Mariner of the Seas
12/09 - Celebrity Equinox
09/12 - Oasis of the Seas
04/13 - Brilliance of the Seas
02/15 - Jewel of the Seas B2B (1)
03/15 - Jewel of the Seas B2B (2)

04/17 - Brilliance of the Seas B2B (1)
05/17 - Brilliance of the Seas B2B (2)
10/17 - Celebrity Equinox
04/18 - Celebrity Eclipse
#13
SC
4,313 Posts
Joined Sep 2003
Actually, if you're that concerned you could always carry off your own luggage.
Expand Signature
Collapse Signature
18 Cruises Down... A Lifetime More to Go

Carnival Conquest 2/13- Carnival Liberty 5/11-Carnival Dream 2/10- Carnival Valor 2/09- Carnival Miracle 1/08 - Sensation- 9/07- Carnival Glory 11/07- Carnival Miracle 1/07- Carnival Conquest with Saints & Sinners II 10/06~ Carnival Liberty 2/06~ Navigator OTS 10/05~ Carnival Legend 01/05~ Mariner OTS 09/04~ Carnival Glory 10/03~ Navigator OTS 06/03~ Imagination 09/02~ Disney Magic 09/01~ Ecstasy 09/00
#14
Prairie Village, Kansas
8,616 Posts
Joined Jun 2001
Sorry, but you learned a hard lesson. Never, ever put valuables in luggage that is going to be out of your possession.
Expand Signature
Collapse Signature
Deb

Be a traveler, not a tourist.

My cruise pictures: http://community.webshots.com/user/hstrycrsr

Liberty 10/07; Miracle 10/06; Navigator OTS 10/04; Legend 04/04; Grand Princess 09/03; Dawn Princess 01/03; Enchantment OTS 10/02; Destiny 01/02; Sensation 08/99
#15
Wichita, KS, USA
4,988 Posts
Joined Sep 2002
Originally posted by FinelyCruising
Everyone is going for the bait here!!!!

Another 2 poster who only found this site AFTER the cruise and not before.
That's not exactly a fair statement. I found this site AFTER my first cruise. Does that mean if I had a problem that it is irrelevant just because I didn't find CC before the cruise? I bet there's a lot of people who don't plan on getting hooked on cruising and never think about searching for information on the Internet until after their first cruise. For that matter, I've refered several experienced cruisers to this site who never view it because they're just not interested. Would that mean their opinions are to be taken with a grain of salt or considered "bait."

Sometimes it's worth taking things at face value and not getting upset over them. Believe it or not, I know several people who don't think twice about putting expensive items in checked luggage. I even think the OP posted that they were not experienced travelers.

Sometimes I wonder how these forums grow if everyone is so hard on new posters that don't have all positive comments.
Expand Signature
Collapse Signature
PAST CRUISES AND PHOTO ALBUMS OF THE SHIPS

Oasis, Voyager, Radiance, Vision, Enchantment, Brilliance, Monarch, Explorer and Legend can be viewed at http://community.webshots.com/user/dougp26364
#16
Wichita, KS, USA
4,988 Posts
Joined Sep 2002
Originally posted by abridalmaven
I smell a rat. Maybe the wharf rat ate them. Oh boy a cell phone inside a suitcase? I can see the other items possibly, but what good is a cell phone inside a suitcase? I am not sure anyone could be that gullable.
Why is a cell phone in luggage so hard to believe? I have a cell phone that I rarely use. Most of the time it's in my carry on but it wouldn't bother me to pack it in a suitcase heading home from a trip. It's only used like a walkie talkie most times so my wife can touch base with me for errands and nothing else. The minutes used on it amount to maybe 15 to 30 per month.

Personally, I don't see the need to have a cell phone on you while traveling from point A to point B. It must be turned while the plane is in flight and I have a tough time understanding what could be so important on vacation that one has to be reachable at the airport. So why couldn't a cell phone be put in a suitcase? Obviously, theft is the obvious answer but other than that, I can understand people packing it for the trip home.

It seems to me that people always assume that everyone is like themselves. That's about the furthest thing from the truth and not being able to understand that is a handicap IMO.

Trust me, Elvis is really dead, Oswald was the only shooter, and the moon shot was not a fake.
Expand Signature
Collapse Signature
PAST CRUISES AND PHOTO ALBUMS OF THE SHIPS

Oasis, Voyager, Radiance, Vision, Enchantment, Brilliance, Monarch, Explorer and Legend can be viewed at http://community.webshots.com/user/dougp26364
#17
1,149 Posts
Joined Jun 2003
Originally posted by Srebh10
On the second to last day of a cruise you are told to put your luggage out for them to take below. You dont have a choice.
Actually, as someone previously stated, you do have a choice. And it doesn't take an experienced traveler to know not to put valuables in checked luggage, that's plain ol' common sense. At 9 am, you may still be on the ship but your luggage wouldn't be there. Somtimes the school of 'hard knocks' teaches us a valuable lesson. Sorry you had to learn the hard way. Hope you can put this aside and not be turned off by cruises.
Expand Signature
Collapse Signature
#18
Richmond,VA USA
491 Posts
Joined May 2000
I agree this sounds a little suspicious, but not entirely impossible. OP could well be someone searching for help from "experienced" cruisers who frequent these boards. Let's face it, folks- while the CC community is great to be a part of, and full of helpful hints and advice, we are but a very tiny portion of the cruising public. There are an awful lot of very experienced cruisers we've traveled with who've NEVER heard of Cruise Critic, and frankly, could care less.
Now, that being said, I'd have to agree that it would take an extremely novice traveler(not just cruiser) to put those items in their non carry- on luggage. Besides, those are items that would automatically trigger a TSA bag inspection. Buy the new TSA-approved luggage locks for an extra measure of security. They can be opened by TSA inspectors, and then re-locked. I know, because we just had that happen on our flight to Fort Lauderdale for our Celebrity Century sailing.
Funny story: on our first cruise(now ten, and counting), we were sailing out San Juan to So.Carib. We spent a pre-cruise night @ El San Juan Hotel. This was in '97, when the cruise lines had trucks come to the hotel to pick up your luggage for transport to the ship. Well, at some point between the hotel luggage pick-up and its arrival in our stateroom, someone broke into one of our bags. Knew this because the lock was gone. I had a shave kit in that particular bag, inside of which was a $500 dress watch(I know-stupid). However, when I was unpacking the kit, the watch was still there. However, missing was a bottle of cologne, and, ahem, the condoms I'd had in there. Guess someone in San Juan or onboard was planning a hot Saturday night, and didn't give a d*#n what time it was!!
Bottom line, if the OP is for real, this will unfortunately be one of life's hard lessons learned.
Expand Signature
Collapse Signature
Celebrity Horizon '97
RCCL Sovereign '98
Grand Princess '99
RCCL Enchantment '00
Ocean Princess '01
RCCL Radiance '02
Golden Princess 4/5/03
RCCL Navigator 1/10/04
Celebrity Century 9/11/04
Sapphire Princess-Alaska 2005
Caribbean Princess-2006
RCCL Adventure-2007
RCCL Liberty of the Seas-2008
RCCL Voyager of the Seas-9/2009
#19
5,519 Posts
Joined Aug 2004
The OP could also be a regular and knowing how they might get jumped on, changed their name before reporting their loss.

Srebh10 - I am sorry that your items were stolen. In the future, you will now know that you need to take one or two good sized carry-ons for carrying your valuables with you.

Perhaps the purser that told you to leave those items outside your room, headed straight to your door after their shift ended.

The following is a list of things that my husband and I carry with us when flying, embarking and disembarking:

Camera/Memory Cards
Glasses
Reading Materials
Airline Tickets
Documents
Car Keys
Make Up Bag/Shaving Kit
Binoculars
Jewelry
Medicines
Cell Phone
Souvenirs
Passports/ID
Pocketbook/Wallet
PJ's (worn the night before)

In addition, we make a copy of all our important papers, cards, ID's and leave those copies in the other carry on.

I hope this incident does not put you off on cruising and that with proper precaution, you have better luck next cruise.
#20
11,038 Posts
Joined Aug 2003
Originally posted by dougp26364
That's not exactly a fair statement. I found this site AFTER my first cruise. Does that mean if I had a problem that it is irrelevant just because I didn't find CC before the cruise? I bet there's a lot of people who don't plan on getting hooked on cruising and never think about searching for information on the Internet until after their first cruise. For that matter, I've refered several experienced cruisers to this site who never view it because they're just not interested. Would that mean their opinions are to be taken with a grain of salt or considered "bait."

Sometimes it's worth taking things at face value and not getting upset over them. Believe it or not, I know several people who don't think twice about putting expensive items in checked luggage. I even think the OP posted that they were not experienced travelers.

Sometimes I wonder how these forums grow if everyone is so hard on new posters that don't have all positive comments.
Since we are as a group so hard on whiney noobs in your opinion, what advice can we give her for doing something, that we almost completely agree about, dumb? For the OP there is nothing that can be done. She can write a letter make a phone call, but ultimately he/she made a bad decision. However, if another Noob happens to read this thread maybe they can learn that you should not put anything of value in your suitcases.

BTW, did the OP check the bags before he/she put them on the airplane on the return? Because the airport baggage folks are at least as likely as suspects as who they suspect.

Have you noticed how many posters decide to join the forum only after they have an axe to grind? It doesn't make them more likeable, does it?

Oh and if this poster is a regular and made up a new identity because they don't want to be identified with this negative post, two thoughts come to my mind. One that they are a coward, and two that they are in violation of the rules of this forum.

JMHO

jc