My cruise ended on 5/28/22. I had 3 missed days of cruise and three days of hotel and food due to covid. I had the Princess insurance. If you have the Princess insurance, you need to make a claim with AON first. My case was assigned quickly, but then due to so many claims, just went silent. AON did finally send me an email after about two months basically saying hang in there we are doing our best. Then in middle of October we got reimbursed half of our hotel and food expenses. I then made a claim through Princess for the other half as told to do so. I just did that the end of October and was told it would take about 6 weeks for that to be handled. Then in the middle of November, I got another email from AON where they reimbursed me quite a bit for the trip interruption portion(i.e. the three days of quarantine on the ship itself). I was very pleased with how they handled my claim (am a ex-insurance adjuster myself) and how quickly the check got to me when they did handle my claim. It was just 4mo. wait that I wish could have been less! I am sure it was pre-covid. Patience is definitely going to be a virtue from any insurance co. post covid! So after all this time, waiting for Princess itself to come through! By the way, the FCC I got for those three days was very generous and quick coming to my account. I got that the beginning of June.
Pooh