leck57

On Coral Princess in Feb there were crew at the entrances to the buffet and you had to wash your hands before entering. They were quite strict about it and I would be happy to see this on all ships whereas it seems to be very inconsistent across the fleet. We shouldn't need to be told to wash our hands but unfortunately many do.

When booking excursions you have the option to use any OBC or pay by card. I never use OBC for excursions pre cruise as I want it for onboard ship activities. If you uncheck the use OBC box then it doesn't get used for the excursion you are booking.

Please correct me if I'm wrong, but I think they at least show the direction you are heading and plot the path you have walked. I'm a bit lazy so if I'm at a hotel I still prefer a hard copy printed map and use that if they have one. Recently though I have started to use GMaps a bit more.

I find Google Maps the best and they work offline as well. Stopped us from heading in the wrong direction many times.

I also thought the refrigerators never worked that well and always fiddled with the dial to get maximum cooling. That is until I read on a thread here to leave the wooden cabinet door open a little to improve ventilation. Last two cruises I've done that and the refrigerator works normally and keeps my beer nice and cold.

I'm on a PC using Chrome and it's happening time and time again.

I mentioned in my opening post that it seems we will not have enough numbers to plan a Meet and Greet through Princess. Thanks for your suggestion about asking through Princess anyway. I'll pass that on to our Roll Call organiser. I'm sure we can find a place on such a large ship for a gathering of about 20 people and we know that any scheduled event would get priority.

Princess recently cancelled an excursion that I had booked (they didn't advise me but that's another story) and the money was refunded back to my card in about 5 business days. If it was refunded as OBC I don't think you'll see that on your folio until you are on board. That happened to me a few years ago. A recent cruise I was on also had a cancelled excursion (again not advised but for another day) which I found out about when I boarded and it was refunded as OBC. On the positive side that OBC is refundable so you'll get it back if you don't use it. When you board I would go to the Excursion Desk and confirm the excursion you don't want to do shows your cancellation and confirm the refund has been made. That's what I did with my recent cancellation. It is much better to sort this out with a face to face as they can see the looks of impatience etc come across your face. As many have said, phone calls are not worth the paper they are written on.

How many booking numbers do you have?

100%. Last time I spoke to them I had my Cruise Personalizer open and kept refreshing every time they said that something had been fixed. I didn't let them hang up until I'd stalled them long enough to quickly check nothing else had been changed.

We (I'm in Australia) still get it. I think it's every quarter and the last one was January I think. In addition to the mailed copy, I receive an email from Princess with the exact version in an online format. So I assume they are still sending it.

The key words in the picture are "up to" which means the supposed discount can be almost nothing. I received a similar email a few weeks back and when I compared the prices of the "deal" to what I had fairly recently booked, not one excursion was cheaper. Like most Princess, and other cruise line sales, nothing to see here.

I think I'll just avoid Sun Princess.

I've had the same problems dealing with untrained useless staff in the Philippines Call Centre. This arrangement is doing untold harm to the Princess brand and all we can do to hopefully improve things is either vote with our feet or contact this bloke. I have. By all means have a hissy fit on here but I think it's also important to follow it up. Collin Steinke Director, Customer Relations 24305 Town Center Drive Santa Clarita, CA 91355 csteinke@princesscruises.com

Your story horrifies me and I'm certain you did anything wrong. How a cruise booking can just be cancelled without advice to the customer is beyond belief. In my case, I check the Personalizer every few days so if any of my cruises just disappeared I'd see it fairly quickly. My minor, compared to yours, cancellation story is I recently had a shore excursion cancelled with no advice. When I just noticed I spoke to the Phillipines and although the staff there were friendly, the shore excursions are now full. I can accept things change but being told, I would expect should be routine. Pleased you sorted out most of the mess and that too many years haven't been taken off your life. Not the lead in you want to a relaxing holiday.