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Everything posted by TXranchgal

  1. That is what we needed to know. Thank You for responding.
  2. We are scheduled on the Reflection next April for a T/A to Amsterdam. One of the stops is in LeHavre. We want to go to Paris. We have heard that there is a commuter train or something like it that takes you directly into Paris. Does anyone have info about how to get to Paris from Le Havre? I know that the ship will offer some sort of transfer - but - is there another option? If so - Any Idea about how much it costs?
  3. We decided to Lift and Shift our November Equinox to 2021. It makes sense to keep the great cabin and great price and perks and not worry about whether Celebrity will cancel. This makes the 4th cruise we have cancelled for 2020.. :-(.... So Sad!
  4. We have the Equinox booked for the first part of November. Final Payment is due in a few weeks. IF they are going to cancel November - they should certainly notify passengers - so they will NOT make final payments. - Maybe that is the plan - to collect as much money as they can. That gives them 90 days of interest-free deposits to sustain their cash flow longer... BUT, As the OP said - that would be more than a tad unethical..
  5. WELL - It's FRIDAY 4/10 - End of the week... I called back to Celebrity AGAIN to see why the money charged in error had not been refunded. I was told AGAIN that it was refunded and would show up on the credit card within 30 days of cancellation. It has now been 33 days from cancellation and still nothing...… We will file a dispute this afternoon to attempt to get things rolling.😠
  6. We cancelled our 3/23 cruise on 3/8. Tomorrow will be 30 days since cancellation. Airfare- booked thru choice air - refund showed up today 4/7 on credit card. We are Still missing the $200 they charged in error as a cancellation fee. "Susan" - was supposed to fix this and call us yesterday - but no response yet.
  7. We were told the same thing. Cancelled on March 8th. Got the FCC on March 16th. After 5 calls - and being told 5 different things - I finally talked to "Susan" on April 1st. She looked up our refund for air and taxes. She said that it was coded wrong and she would fix it. She told us that it would come back in several smaller amounts. FINALLY TODAY - April 5th - I saw a partial refund for the taxes on the credit card. We are still missing the airfare refund from Celebrity Air and the rest of the taxes from the cruise.
  8. CocoCay Closure & Tropical Storm Dorian Update August 28, 2019 at 01:00 PM EST We'll share our next updates at 06:00 PM EST. We've been closely monitoring Tropical Storm Dorian, as it enters the Caribbean. Based on current projections of the storm’s path, we decided to close CocoCay on Wednesday, August 28th, 2019, and it will reopen on Wednesday, September 4th, 2019. Our CocoCay Team is made up of over 400 Bahamian locals on the island and it’s important that they evacuate to care for their families and secure their homes, as soon as possible. We evaluated all options, and this is the best decision, as there is no room for error when it comes to the safety and security of our guests, crew, and employees. This is our top priority. As a result of the CocoCay closure, guests that pre-purchased Royal Caribbean International shore excursions for CocoCay will receive a refund to their onboard expense account in the form of a credit. If guests’ onboard spend does not reach this amount, the remaining balance will be refunded to their credit card on file. The following sailings are impacted: Navigator 8/26/19 Adjusted Sailing DATES DAY PORT REVISED PORT 8/26 Monday Miami, Florida Miami, Florida 8/27 Tuesday Nassau, Bahamas Nassau, Bahamas 8/28 Wednesday CocoCay Nassau, Bahamas 8/29 Thursday Cruising Cruising 8/30 Friday Miami, Florida Miami, Florida Mariner 8/26/19 Adjusted Sailing DATES DAY PORT REVISED PORT 8/26 Monday Orlando (Port Canaveral), Florida Orlando (Port Canaveral), Florida 8/27 Tuesday Cruising Cruising 8/28 Wednesday Nassau, Bahamas Nassau, Bahamas 8/29 Thursday CocoCay Nassau, Bahamas 8/30 Friday Orlando (Port Canaveral), Florida Orlando (Port Canaveral), Florida Empress 8/24/19 Adjusted Sailing We’ll sail to Cozumel, Mexico, as planned, but now, we’ll stay there overnight. We’ll depart Cozumel on Friday, August 30th, 2019, at 5 PM and then enjoy a sea day before making our way back to Miami. DATES DAY PORT REVISED PORT 8/24 Saturday Miami, Florida Miami, Florida 8/25 Sunday Key West, Florida Key West, Florida 8/26 Monday Cruising Cruising 8/27 Tuesday Costa Maya, Mexico Costa Maya, Mexico 8/28 Wednesday Belize City, Belize Belize City, Belize 8/29 Thursday Cozumel, Mexico Cozumel, Mexico 8/30 Friday Cruising Cozumel, Mexico 8/31 Saturday CocoCay At Sea 9/01 Sunday Miami, Florida Miami, Florida Symphony 8/24/19 Adjusted Sailing We’ve replaced our visit to CocoCay with Nassau, Bahamas. DATES DAY PORT REVISED PORT 8/24 Saturday Miami, Florida Miami, Florida 8/25 Sunday Cruising Cruising 8/26 Monday Cruising Cruising 8/27 Tuesday San Juan, Puerto Rico San Juan, Puerto Rico 8/28 Wednesday Labadee, Haiti Labadee, Haiti 8/29 Thursday Cruising Cruising 8/30 Friday CocoCay Nassau, Bahamas 8/31 Saturday Miami, Florida Miami, Florida NAVIGATOR 8/30/19, MARINER 8/30/19, HARMONY 9/1/19, HARMONY 8/25/19 & SYMPHONY 8/31/19 Currently, the two main weather models used for prediction (American & European) have the storm going different ways. So, we’re going to wait a bit more to evaluate the new data, which we’ll receive this afternoon. Then, we’ll confirm alternate ports and share your final itinerary changes with you by 3 PM on Thursday, August 29th, or sooner. HARMONY 8/25/19 & SYMPHONY 8/31/19 While these itineraries were never sailing to CocoCay, these itineraries may be impacted by Tropical Storm Dorian, as we want to steer clear of any adverse weather. We are sorry for this last-minute change and thank you for your understanding and cooperation during this unusual and unfortunate circumstance.
  9. We are scheduled to be on the Summit sailing Sept 8th. I have severe asthma. If they are just drying the carpets and leaving the old carpet down, I am concerned about what it will do to those of us that are air sensitive.
  10. Really would like to see 3 elevator areas. Front, Mid Ship and Aft. It would make all of the cabins at the aft of the ship more desirable. An Elite only lounge would be nice. There are so many of us now that we could fill an entire lounge.
  11. When we tried to make reservations on the Infinity last month (Select Dining), we were told that they no longer take reservations. Also, we have requested a specific table in the past and we were told that they don't do THAT anymore either... We are Elite and being able to reserve a time and a table made the dining much better, in our opinion. We will be on the Summit in September.....
  12. Just sailed the Infinity on a trans Atlantic last month. You might gain info reading the reviews on Cruise Critic. We love to cruise and go often - but won't be going on the Infinity. That decision was based on the quality of the food and the indifference shown by many of the officers and the staff.
  13. Hope this resolves. We have 4 weeks before we sail Trans-Atlantic and need the connection to work as promised.
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