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About macsford

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    north yorkshire uk

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  1. dthompson1, you might find this of interest. Last year we had booked with Cunard to arrange our flight to Toronto instead of New York before our planned crossing from New York to Southampton. It was arranged for nearly 2 weeks earlier so that we could visit our family in Toronto first . I believe it was the same price. (It depends whether there is any difference in the BA prices available when booking.) We chose which flight we wanted including the internal flight to Heathrow. We had to pay for the flight to Toronto along with our deposit as it was a deviation from Cunard's block booking
  2. Originally booked for September 2020 on QM2 TA. Rebooked for 12 September this year. Over the last few months it has looked unlikely that this would sail so at least it is good to have the confirmation in plenty of time. Now considering whether to book anything for the rest of this year.
  3. Thank you, I really enjoyed your story. We have cruised quite a bit but never Cunard. We had booked our first crossing on QM2 for September this year and have rebooked for next September . You have shown that it really will be special and hope I that it will be the first of many for you and for us. I also find so much useful information on C.C. and am grateful to all who take the trouble to pass on their information and experiences. I miss the trip reports as none of us has had a trip for a while! We must all hope for the vaccine and many more happy times.
  4. I don't know if it is different because we are in the UK but we rebooked a few days ago and got the 25%. We did not pay any further deposit; the previous deposit was applied to the new booking. We were happy with that.
  5. Hi BlueRiband We telephoned Cunard and were able to get agreement to protect our money paid so far as it was obvious that the announcement would have to come very soon. Which we now know it did, even though it was after our final date.Unfortunately a call to them several days earlier would not give that agreement and caused a lot of anxiety. We have now received the email and , as promised, have the option of money back or 125% FCC. We are considering those options . So ended well (eventually). Thank you for your encouragement, BlueRiband. Sandra
  6. Hello Roger and Chris Spoke to Cunard this morning. The final balance for our 4 September 14 night TA then second week on board to Quebec was due on 6 June. We don't want the 125% cruise credit on the full amount as next year's Canada/New England itineraries do not appeal : just want the TA and do not have time in our schedule to use more between the time we feel comfortable cruising again and the expiry date of the future credit. We have agreed that our deposit plus pre paid airfare is protected even though we are not paying the balance, so will get the 125% on the mone
  7. Hi Chris and Roger I hope to have an update when we phone Cunard tomorrow. On Saturday we phoned 3 times and after pressing a variety of buttons with a variety of options (you know how it works!) each time it went to cut off. The intention was to discuss this ridiculous situation with them and ask for a week's extension. We expect to get through tomorrow and reach some amicable agreement. If necessary I shall ask a very devious question : If we transfer our booking to the same thing leaving Southampton on 2 October this year , that would give us an extra 26 days before final p
  8. Thank you for that, Blue Riband. Looks like it's going to be an anxious few days for us to make a decision. Looks like they are dictating their rules to their advantage and I am so disappointed in what I believed to be a more customer orientated business than this . After all, a happy customer is a repeat customer who will also recommend therefore it is good business practice.
  9. Thank you for your responses Captn Poldark and phbr. This morning Cunard are still selling 4th September TA, New England and Canada. We have cruised quite a few times but this was our first with Cunard . We had said that maybe in future we would cross with Cunard either before or after our annual visit to family in Toronto. A good way to arrive without jetlag or even better to avoid it when returning home! However, I am so disappointed in how they are handling this that at the moment I don't want to do business with them again. Unfortunately they hold more of our money than usual at
  10. Very disillusioned with Cunard. Our final payment due 6 June for Canada/New England. It won't happen, Canada won't allow it, but if we don't pay we are deemed to have cancelled and lose our money paid so far. Other lines have cancelled their Canada cruises, why not Cunard? Why can't they do the decent thing and cancel with all that entails?
  11. Very disillusioned with Cunard. Our final payment due 6 June for Canada/New England. It won't happen, Canada won't allow it, but if we don't pay we are deemed to have cancelled and lose our money paid so far. Other lines have cancelled their Canada cruises, why not Cunard? Why can't they do the decent thing and cancel with all that entails?
  12. Will let you know what happens. I intend trying to phone in a few days to ask for an extension on final payment date but certainly not optimistic about that Yes, if the situation next September is appropriate we would book the return Transatlantic only as we wanted the crossing with the orchestra. However, the Canada/New England itineraries next year don't appeal to us so we would add on some sort of land tour while visiting family. BUT we would like to decide about that much later, not give a long term loan to Cunard to feel pressurised next year. Meantime, hoping that they will d
  13. Hi Roger We are due final payment by 6 June. As we intended visiting son and family in Toronto we were to fly back from there instead of Quebec. Same price but Cunard said we had to pay them the full air fare in advance as well as cruise deposit so they are holding more of our money than is usual at this stage. If they do not in the next few days give us notice of cancellation , It looks like we would lose that money if we do not make the final payment. Not acceptable. Neither is it reasonable to expect us to make the final payment as the cruise obviously will not h
  14. https://www.cbc.ca/news/politics/cruise-ship-october-1.5589821 Thank you for that, kmerlin 14 Am I reading correctly that the QM2 departing New York on September 11 finishing with an overnight in Quebec will not be able to continue. Or will there be a way for Cunard to avoid cancelling? We are booked Transatlantic from Southampton on September 4 followed by the week from New York to Quebec. It is booked as one journey. Final payment due next week so we would prefer Cunard to cancel.
  15. I totally agree. We have booked 4 September TA to New York then second week onboard to Quebec. Even if this goes ahead which is very unlikely we would not want to go. We either have to pay the balance by 6 June and hope it is cancelled or commit to transferring to next year to avoid losing our deposit. If the balance was due at 60 days there would be a much clearer picture and probably a cancellation notice with the option of a refund. Whilst we will go next year if it seems safe to do so, we would prefer to make that decision in our own time.
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