I have used luggage forward 3 times ... 1st time was with hubby, who was partially disabled, and we were spending a few days in Venice before embarking on our cruise. The idea of trying to get that large suitcase to our hotel and then to the ship was rather overwhelming so we decided to opt for the rather heavy expense of shipping it with luggage forward. It was easy and wonderful to find the suitcase in our cabin when we got on the ship. Since my husband's death, I have opted to use the service 2 other times (always overseas) and have been happy with everything but the expense. I am planning to use it again (just for one suitcase) in a few weeks when I sail on a TA from Copenhagen. From the beginning of booking the cruise, I just planned on paying the shipping expense.