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Everything posted by jerryd1

  1. We were notified on March 30th that our May 13 Viking Rhine cruise, along with all the rest of Vikings cruises thru June 30th, were cancelled. We opted for the 125% voucher to use on another cruise in the next two years. One positive note, we received our FCC vouchers from Viking yesterday. The nice things about Vikings vouchers is they are transferable. Also, your cancelled cruise will be refunded at 100% if the vouchers haven't been used by the time they expire.
  2. Unless the cruise companies significantly reduce capacity to adjust to lower demand, I think prices will have to come down in the near term. Economic issues will drive demand down. Basic concern regarding health and safety issues will drive the demand for cruising down. The impact of the "new normal" on how cruises must operate will probably drive demand down. That's my opinion for what it's worth......that and a couple of bucks might buy you a cup of coffee.
  3. Did they come directly from Celebrity or through a TA? email or snail mail?
  4. Don't have a clue where our refund is or when we will get it from Celebrity. I'm sure that it will come as a relief to you, however, to hear that Celebrity is still sending our luggage tags for cruises that they cancelled weeks ago. Today we received luggage tags for our cancelled April 24th TA on the Reflection, for a SECOND time. We requested and received the only set that we requested probably 6 weeks ago. Now, weeks after Celebrity cancelled the cruise, they sent us a second set. Go figure ☹️
  5. I have no idea when you cancelled you flight with Southwest but they have extended the expiration date to June 30, 2021 for some of their "Future Flight Credits". Their website says .... Canceling your Southwest flight If you decide not to travel, as long as you cancel your flight at least 10 minutes before its scheduled departure, the funds used to pay for a nonrefundable ticket (Wanna Get Away® fares) are normally valid for one year from the date of purchase. However, in recognition of the current travel environment, we are extending the expiration date of some travel funds: Customers’ funds that have expired or will expire between March 1 – June 30, 2020, will now expire June 30, 2021. Any travel funds created because you cancel a flight between March 1 – June 30, 2020, will expire June 30, 2021.
  6. They may not wave a flag offering the refund but if you ask they will have to give you a refund. Southwest didn't advertise that we were eligible for a refund but when I asked last week after they cancelled our flight scheduled in June they granted it without any question. I received the refund in full 3 days later.
  7. Yes, exactly. Or fine them. There are many country specific regulations that the airlines have to operate under if they want to have permission to operate to or from a foreign country.
  8. I suggest that you look at https://www.transportation.gov/briefing-room/us-department-transportation-issues-enforcement-notice-clarifying-air-carrier-refund and file a complaint with the DOT if your air carrier does not comply. In part, it says " The U.S. Department of Transportation today issued an Enforcement Notice clarifying, in the context of the 2019 Novel Coronavirus (COVID-19) public health emergency, that U.S. and foreign airlines remain obligated to provide a prompt refund to passengers for flights to, within, or from the United States when the carrier cancels the passenger’s scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier. The obligation of airlines to provide refunds, including the ticket price and any optional fee charged for services a passenger is unable to use, does not cease when the flight disruptions are outside of the carrier’s control (e.g., a result of government restrictions)".
  9. No, it covers flights on any airline to, from or within the USA.
  10. Thanks for posting this link. It brings back fond memories of when we stayed in the Hotel Weinhaus Weiler in the center of Oberwesel with our 2 children about 25 years ago. You're post got me looking at their website and I'm sorry to see that Klaus and Trudel Weiler are leaving after being delightful hosts for the last 33 years.
  11. Southwest refunded my non-refundable "Earlybird Checkin Fee" almost immediately and my "Wanna Get Away" non-refundable airfare within 3 days after they cancelled my flight and I requested a refund rather than future credit.
  12. Some additional interested reading on the DOT website...... "To assist cruise ship passengers, the U.S. Department of Transportation is sharing information and resources provided by other Federal agencies Consumer Assistance The Federal Maritime Commission (FMC) requires operators of passenger vessels carrying 50 or more passengers from a U.S. port to be financially capable of reimbursing their customers if a cruise is cancelled. The FMC also requires proof of ability to pay claims arising out of passenger injuries or death for which the ship operator may be liable. If a cruise is cancelled or if there is an injury during the cruise, the consumer will have to initiate action on his or her own behalf against the cruise line. The FMC reviews any problems or inquiries that passengers bring to its attention. The FMC's Office of Consumer Affairs and Dispute Resolution Services (CADRS) will contact a cruise line on a passenger's behalf. However, the final resolution of such complaints or inquiries is a matter between the cruise line and the individual. The role of OCC essentially is to help ensure a quick and fair consideration of the issues involved. Consumer complaints can be reported to the FMC by telephone at 202-523-5807. See FMC’s website for additional information".
  13. It depends on your policy. We were booked on 3 cruises between now and July. Our travel insurance would not cover any losses unless we had to cancel because one or more in our group actually caught the virus or had some other covered reason.
  14. The email that you receive when you book your flights thru Celebrity will say "FLIGHTS by Celebrity Confirmation" and in the fine print at the bottom of the email it usually says the reservation is refundable, refundable with a fee, non refundable or something similiar.
  15. For those of us that are dealing with cancelled flights to, from, or within the United States, here is a link to some good information from The Department of Transportation about your rights ....... https://www.transportation.gov/individuals/aviation-consumer-protection/flight-delays-cancellations
  16. I can see, looking at the Delta website, that Flights by Celebrity cancelled our flight reservations more than a week ago but I haven't seen any of our refund or FCC from Celebrity yet. We entered our choice for the 125% option on the Celebrity website, as detailed in LPP's letter, on March 24th, immediately after receiving notice that the cruise was cancelled. The April 24 TA is still showing as an "Upcoming Cruise" on our page on the Celebrity website.....
  17. https://www.celebritycruises.com/content/dam/celebrity-cruises-6-5/united-states/pdfs/Suspended_Global_Cruising_Cancelled Sailing_Guest Letter_3-24-20_FINAL.pdf
  18. They told our TA and sent us an email this morning about 11am.
  19. We received an email today from Viking that said.... "we have made the decision to extend our temporary suspension of operations through June 30, 2020". We were scheduled for a May 13 Rhine cruise. So, I guess we'll have to wait until next year when we have scheduled a Danube cruise with Viking. Maybe we'll be able to get to the Rhine in 2022. I really want to thank notamermaid for the contributions to this community. All the best to everyone and please stay safe.
  20. Just received a email from Celebrity. They just cancelled more cruises saying...... "Given the gravity of the public health crisis confronting the world, we have decided to extend the suspension of our global cruise operations through May 11th; we will suspend our Alaska sailings through July 1st, as the region will remain closed to cruise ships through the early summer. "
  21. While not exactly the same situation, I cancelled a Celebrity Alaska cruise (3 cabins) last week just a few days after my travel agent charged me for the final payment. As many travel agents do, he charged the final payment a few days prior to the cruise lines final payment deadline. As things with the virus deteriorated rapidly, I decided to cancel 1 day before Celebrity's official 90 day final payment deadline. Within 5 days, all of my refunds had been made by Celebrity and posted in full to my credit card account.
  22. Have just a little PATIENCE! Unnecessary risk right now is foolishness and terribly inconsiderate to everyone around you.
  23. I posted a comment regarding this very question about applying FCC to an existing booking that another person had raised on the Celebrity Facebook page. I just received the following response from Celebrity.... "we apologize for the confusion. Guests do have the option to use their FCC on an existing booking. Let us know if you have any other questions or concerns. Thank you!"
  24. I agree with one exception....we booked with a non refundable deposit. So, we'd get everything other than the deposit back and a FCC for the value of the deposit.
  25. I would bet on the "realistic" unfortunately.
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