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What was that?

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  1. When I do that, how does the 3.3% show up? My agent did it but on their invoice the full non-discounted amount is showing - but the transaction has not yet hit my bank so I can't confirm what is going on.
  2. Air reservations for our 24 Jan 2022 Northern Lights cruise have been in limbo since mid-August when AA did major surgery on their schedule. I could not see any itinerary details on MVJ or the AA website, but - strangely enough - the AA app on my phone showed everything, including several problems, not the least of which was requiring a time machine to make our LHR connections. After waiting over a month for Viking to sort it all out, I called VAP and was able to obtain "better" (=workable) flights, but in the process I learned that AA and Viking at this time are not on the same page regarding booking flights. All but one or two of the transatlantic flights I had on my "acceptable" list were "not available" according to the VAP agent I spoke with. I am hopeful that I will be able to change these flights in the future - before Viking tickets them - as more AA flights work their way thru the contracting maze to Viking. To prepare for my VAP call I made a table of relevant flights via AA-served airports, and in the end it paid off, although both the VAP agent and I had to run thru a fair number of routings that turned out to be unavailable. Fortunately, I have a fair amount of free time to do that. Here is a small example of how I do that: LHR-RNO, 5 February 2022 Origin Flights Stop Flights Time Dest'n LHR AA51, 1445-1910, 77W DFW AA1273, 2220-2354, 738 17:09 RNO AA137, 1130-1500, 77W LAX AA3280, 1749-1920, CR7 17:05 AA155, 1310-1510, 72W SEA AA7581, 1740-1920, 170 14:10 For the outbound I just added another "Stop" and "Flights" column. This table originally listed every flight between the two cities, and was reduced to those routings that we would accept. To me, the important data is the flight number and operating times. Other useful information that I have added is the aircraft type (I like to know this) and total time. For this part of our travel, the routing via DFW was the only one available at the time.
  3. Right, Laurie. Whatever you can use to get the best result. I prefer to call Viking Air Plus direct because I have specific preferences (as you) and will know how to evaluate any new alternatives the agent may offer. Otherwise I just tell them what I want - from my research - and have usually had no trouble. By the way, I have run into that "not under contract" several times, waited a week or two, and magically it was under contract. Don't give up hope if you have preferences.
  4. I can only add that, since flights are not always added to the contract immediately, routine checking may have a beneficial result - caveat cruiser!
  5. We - a party of four - are about 150 days out from our Northern Lights cruise, and the airline (American) is changing its schedule. Again. I had called a few months back and arranged the most comfortable itineraries I could put together for departure and return, and then again to revise that when the first round of schedule changes came through. Now I will have to do that again once the dust settles and the new flight schedules have been loaded at Viking. I have had to do this during Covid, of course, and I just had to decide to navigate thru the calling barriers and wait for an agent. When I called this morning (to learn what the current access program is), here is what I found: First there is a greeting that requests you wait until you are within 60 days of travel, with the statement that Viking "cannot help you" if your travel is more than 60 days out. Next I was given the choice of indicating whether I was a travel adviser (#9) or a consumer (#4): I chose #4. Finally, I was asked to press #1 if I was calling in reference to my Air Plus reservation. Then, of course, I was put on queue for the next available agent - which can take a while... I called today to check the access because it has changed frequently this year, and I wanted to be sure I was giving the up to date information. It is probably a good idea to keep an eye on your air reservations - both on MVJ and the airlines' websites - so you will know if changes are made. I do it about weekly, and have found that after the airline changes their schedule it usually takes a few weeks for the changes to filter thru to Viking. Also, sometimes not all of an airlines flights show up on Vikings contract until a few weeks after that. I'll probably wait until September to tackle these latest changes, some of which have produced impossible connections, and others with uncomfortable connections or routing.
  6. Because it makes it easier on cruisers - Viking should have done that from day one.
  7. On a topic of concern to some - those who decide to cancel for personal reasons using the "Risk-Free Guarantee" - I offer my experience with doing that. My usual travel agent was on vacation so I called the firm's main number and spoke with Elise, the agent on duty. She initiated the cancellation process on that day, Tuesday, 29 June. The next day I noted that our Bermuda Welcome Back cruise was no longer available via MVJ, and by Friday, 2 July, we received our vouchers for the entire cost of the cruise. Of course, my intent is not to encourage people to cancel, but to give those who must cancel for personal reasons some confidence that Viking really does stand behind their policies. Clearly, Viking is working hard to be the cruise line that cruisers prefer, and I think they should be recognized for what they do right.
  8. And now my FF can access MVJ without a problem. My thanks go to the Viking website team for fixing this problem.
  9. I sent an inquiry to Viking Social (TellUs@vikingcruises.com) this morning just to be certain there was not something I was doing rong, and received this nice reply: "Thank you for reaching out to us here and for your patience as we looked into your inquiry. While we understand your initial concern, at this time we can confirm that regrettably, Firefox is not a supported browser. To continue accessing your account we encourage you to follow the message on the screen upon visiting MyVikingJourney.com, which provides a list of currently supported browsers and, for your convenience, links to download the most updated versions. For the best MVJ experience we recommend making sure your device and internet browser are updated." So now I will just get on with life and stop struggling with MVJ on FF. BTW, I did not ask why anyone would do such a bonehead thing, as that would have been rude.
  10. Still not working this morning. I cleared FF cache and windows file cache (and dns cache) but still not working. I will report this to Viking today. Using Chrome in the meantime.
  11. After using FF to access MVJ for the past two years (and up until an hour or so ago) I now get the following when I try to log in: Unsupported Browser Oops, it looks like the browser you are trying to use is no longer supported. In order to ensure the best My Viking Journey experience please use one of the below supported browsers. Supported browsers include: Chrome Version 80 or higher Edge Version 80 or higher Safari Version 13.0.4 or higher What the Heck?
  12. I have yet to see any reportage on-line about Viking's "successful" restart with the Bermuda cruises.
  13. I’m afraid I’m with you, Ragnar. We are canceling our 20 July cruise because of the low probability of satisfying all the “requirements” - whatever they will be when that cruise sails - and avoiding the constantly-changing hurdles and land mines on the get-to-Bermuda obstacle course. I remember the “good old days” when we just had to be concerned with keeping ourselves safe.
  14. I guess this brings home the implications of "collateral damage."
  15. Grotto Bay - a nice enough place, but only if you can enjoy the amenities. Steve and Sally are confined to their room.
  16. I "assume" that Bermuda still requires masking in taxis and buses - I remember reading that in the past two days but don't remember where...
  17. That's where we are too. Responsibility and consequences I can handle, consequences thru no fault of our own - pass.
  18. Is this a second instance? And did he announce how many were removed with them?
  19. Go to Bermuda Brochures, Maps & Official Visitor Guides and request the "Bermuda Destination Map.
  20. For those of you who, like me, are curious about the planned stop in St. George's (assuming these resume after the current BIU action) and were perhaps under the impression that the Viking Orion would enter St. George's Harbor, information in a recent Royal Gazette article reveals the plan was (is?) to anchor at Murray's Anchorage: What this means regarding tendering remains to be seen...
  21. Out of curiosity - we are on the 20 July sailing - I sent this inquiry to Viking via our TA: "The document attached below [previous post] was posted on FB today by a 15 June Viking Bermuda cruiser who had just received it. Would you please ask Tommy [our TA's regular Viking contact] if the part about being able to go ashore ’on our own’ will remain in effect for later cruises such as ours on 20 July?" The response was: "It is a day by day situation but I would expect the same allowance for guests to roam freely would still be in effect by the time they cruise but not guaranteed if Bermuda policy changes. "Keep a look out for Viking updates on their specific travel dates as we get closer to sailing." Not a definite commitment that we will be able to do "on our own" stuff, but we are crossing our fingers!
  22. I have already sent an inquiry to Viking via my TA for confirmation.
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