Moochi

Drink package Marren in Cellar Masters Big bathroom The staff (including Marren) Retreat area and Luminae Fellow passengers

Really? I sailed DCL only pre pandemic, and our TA was absolutely useless. The only reason we used a TA was for the little bit of extra OBC.

I’m happy to see the cruise line taking care of the TAs. I did check with my TA if it makes difference when I book add-on through him or online. He says it doesn’t make difference but sent me his affiliate link anyways just to make sure.

DH and I booked our very first VV cruise, with a TA we met on a previous cruise trip. A few days after booking, we tried to log into our accounts to book excursions and bar tabs. We found that neither of us could access our accounts. Upon log in, there's an error message says "Aw Dang". No sailor's name were displayed, and no booking was linked. We tried the normal self diagnosis, such as clearing cache and cookies, changing browsers, using different divices, connecting to different internet providers, couldn't solve the problem. I tried to chat with VV customer service online, but it was out of their business hours. The chatting robot told me that a case has been created and someone will get back me within 72 hours. DH called them the next day during business hours, and was told something similar - a case was crated and someone will reach out in 48 hours. A week passed and no one contacted either of us. DH called again, and mentioned that he was not contacted within their promised time frame. He was told the case was escalated and someone will reach out in 48 hours. More than 48 hours passed and no one contacted him. I decided to chat online again and see what happens. After the 54-minute long chat, here's what I got. A note has been made in the system to link DH and I's cases, and they are in high priority. The cases have been sent to a supervisor. Someone has been working on our cases and will reach out soon. More than a week passed and no one contacted either of us. DH and I were no very happy. We want our accounts to be fixes so we can give VV our money. And we want to know why they don't contact us. DH called and insisted to speak to a supervisor. The supervisor says, someone from IT is looking into the issue. He doubts it can be resolved in 48 hours, and thinks it will take about a week for someone to reach back to us. The issue was not resolved but the conversation was more helpful and honest than previous ones. During the waiting, we searched for online posts about the same issue. Tried the fixes but nothing worked. A week passed, no one from VV contacted us. We were still waiting patiently because of what the supervisor said. It has been more than a month since we had the account issues. When we were going to call VV again, our TA checked on us to offer promotions on friends and family bookings. My husband mentioned that we were very disappointed in VV at that point. We will determine if we talking our friends into sailing with us when the issue is resolved, and how it's resolved. Our TA told us he will get involved and he did. He was responsive and kept us updated. A few days later, the issue was resolved. We don't know what strings he has pulled, DH received two phone calls from VV to check on status, and then both accounts were fixed. We are so glad to have a great TA, but still disappointed in VV. Such a trendy company doesn't have good IT department and customer service?

The end product should be a reasonably full (half an inch from rim) glass, if the right glassware and ice cubes were chosen. The bartenders should know the volume of the glass, the ice cube(s), and the drink. Well at least you were given all the product you purchased…

Ouch. Did they use 1942 in it?

Exactly same thing I was thinking about. It’d be at least $200 pppd for bar tab on Virgin. Oh boy.

Please tell me this boarding process is not normal….unless they give out free champagne in the terminal.

My husband and I have the same issue. Chatted online and called multiple times. They just keep telling us it’s escalated and someone will reach out to us soon. We try to follow up every a few days but never got the issue resolved. Very frustrated. That reminds me it has been 4 business days since they promised us a 48 hours response time. Gotta call again.

Thank you @MeganGC1983. We know you will have all the answers when it comes to alcoholic drinks 🤣🤣🤣

What drinks are offered during Grog Walk? Do you get to pick?

Dill in lobster roll (I pull out frisée), parsley on any pasta, sage on potato waffle, any root veggie purée mixed with meat sauce, mushroom In omelet. What else? If tomato counts, then Bloody Mary as well.

@cantgetin thank you so much for the clarification! I thought it was too good to be true, although we secretly hope it was true, or we missed some awesome promotions haha!

Ohhh thank you for correcting me! We already got the $100 from deep blue extras status match.

Really? We need to find this out! I always think they add $100 bonus for every $300 bar tab purchased, and this already includes our status matched from other lines. If we get $200 bonus for every $300, I think we only need to purchase $600 extra, and might have a little bit extra for some expensive shots at the end.

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This is OP's DW 🤣 Thank you @scubagal44 and @Kooper4411 for your response. I was checking out the bar menus @scubagal44 posted, and very pleased to find out the price is very reasonable, considering tax and tips are included in the price. I think this is what my typical day bar tab would look like: - glass of bubble $0 while getting ready, brought from home - Americano for breakfast if the free coffee is terrible $5 - Two Aperol Spritzs before lunch $18 - One glass of wine during lunch $10 - One stout in the afternoon $15 - One cocktail in the afternoon $15 - Two glasses of wine during dinner $30 - Two cocktails after dinner $30 - One drink at Mezcal Bar or On The Rocks $20 Thats $143 already.... And my husband drinks more than I do. I think we need to purchase additional $600 bar tab. I will miss drink packages. We might need to buy bottles of wine to save cost, and utilize the deep blue cocktail hour (still need to figure out the details). One question I have while the menu. The bar offerings are outstanding, much more impressive than most restaurant bars on land, let alone other cruise lines. Is everything listed on the menu available?

Cocchi is my favorite for manhattans. You are absolutely right, this one is hard to find. I will have to drive to Washington DC to get some. Punt e mes is good too, but again hard to find. YouTube channel How To Drink had a video some time ago, tested manhattans made with different rye and vermouth, and it is very entertaining to watch.

I'm so sorry to hear what happened to your laundry. The big bold wish probably won't com true, unless they move one of the Peloton bikes in front of Fu Dao Le.

Yes! We didn't have to pay anything with premium drink package.

Does status match give me 10% off? Does the 10% off stack with 10% off from one time payment?

You need to buy him a drink. He likes Zacapa Old Fashioned. Find a bartender that can make it correctly.

Because they don’t practice Kong Fu.

I see Mrs has trained you well🤣🤣🤣😅😅

Or can you ask for a bottle of bubbles instead? Then bring it to bars to turn them into Aperol Spritz. Aperol saves all terrible bubbles 🫣